At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.

　　We're applying our expertise, technology and new ways of working to reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to succeed. We are problem solvers who ask critical questions and solve challenges big and small. Together, we improve what's expected of insurance.

　　Lead level role that investigates and maintains complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will report to a Large Loss Manager.

　　Compensation Minimum:$84,000 / year

　　Compensation Maximum:$139,000 / year

　　Compensation may vary based on the job level and your geographic work location.

　　Primary AccountabilitiesInvestigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel. Check for prior claims and recognize environmental exposures.Participate in High Damage Reviews (HDR) to address coverage issues and exposure.Conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses. Interpret claim history coverages.Provide all parties with claim process and status.Be a mentor and subject matter expert for less experienced adjusters.Specialized Knowledge & Skills RequirementsHandle 1st and 3rd party, multi-line complex claims across our operating territories.Demonstrate experience providing customer-focused solutions or service.Knowledge of policies and endorsements coverages.Applied knowledge of each phase of the claim handling process.Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.LicensesValid driver's license required plus an acceptable driving record.Obtain state specific property casualty claims licensing.Travel RequirementsUp to 10%.Catastrophe travel up to 75% as applicable.Physical RequirementsAscend or descend ladders, stairs, scaffolding, ramps, and poles. Visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.Move self in different positions to accomplish tasks in different environments including tight and confined spaces.Adjust or move objects up to 50 pounds in all directions.Working ConditionsLow/high temperatures and outdoor elements such as precipitation and wind.Noisy environments, hazardous conditions, and poor ventilation.Requirements:You will bring 5+ years of Property Adjusting experience and Xactimate skills.Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.Sponsorship will not be considered for this position.You will be employed by AFICS, Inc., an affiliate of American Family Mutual Insurance Company, S.I.

　　Additional Job Information

　　You will handle complex homeowner property field claims and be a remote employee based in Dallas or Austin, TX (or between those locations). A company fleet vehicle is provided with the position. You will not report regularly to an office, but will work within your assigned territory and may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

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　　We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

　　We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

　　We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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