At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

　　The Specialty/Ancillary Benefits Field Account Manager for Key Accounts is the field-based service owner, responsible for the customer's total service experience with UnitedHealthcare. This includes customers in the 100 to 5,000 employee/member range. The role of the Field Account Manager encompasses sales to new, fully and self-insured business, with indirect responsibility for the retention of existing accounts. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the local field market VP/Director of Account Management, or Manager of Account Management.

　　The KA Field Account Manager is accountable for the field-based service of small to mid-size, standard/non-standard customers 5,000 members. In this position, the KA Field Account Manager is responsible for the following:

　　Primary Responsibilities:

　　Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total service experience Solid skills and experience with Specialty lines (Dental, Vision, Life, Financial Protection products, etc.) Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer's experience Communicates administrative or service-related changes to the customer Deploys and trains customers on UnitedHealthcare's core wellness tools and resources Reports and advises customers on the level of member engagement with wellness programs and other plan features Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee Coordinates, staffs, and conducts open enrollment meetings and wellness fairs Trains and educates customers and members on UHC benefits, member portal access, UHC programs, eServices, eCR Reporting, and other eTools as appropriate

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Years of post-high school education can be substituted/is equivalent to years of experience

　　Required Qualifications:

　　Insurance license as required by law within 30 days of hire 3+ years of experience in managing customer relationships within the insurance/employee benefits arena 3+ years of superior presentation skills in both small and large group settings, in-person and virtual settings, creating and delivering PowerPoint presentations 3+ years of experience using Microsoft Office (Word, Excel, Outlook, Teams, etc) and other virtual productivity tools 1+ years of experience in Specialty Product lines (financial protection, dental, vision, Life, etc). Maintain Valid Driver's License Ability to travel as required (approximately 30%)

　　Preferred Qualifications:

　　3+ years of health care industry experience; specifically with Specialty product lines Human Resources or Medical Benefits experience Proven solid interpersonal skills with the ability to communicate and influence internal business partners Proven advanced Analytical and problem-solving skills

　　California Residents Only: The hourly range for California residents is $21.63 to $48.08 per hour. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.