Duties and Responsibilities

　　Program coding experience

　　JCL and/or script coding experience

　　MXG or like tools expertise

　　Microsoft Office proficiency

　　Manage multiple projects with minimal support and continuing shifting priorities

　　Support multiple client environments each having unique requirements and requests

　　Database and data warehouse concepts and experience

　　Weekend support infrequent but possible (1 out of 10 weekends)

　　Support team on-call rotation

　　KPI identification and definition

　　Developing client forecasting models

　　Mainframe resources should possess ZCP3000 experience

　　Mainframe resources IBM pricing concepts and SCRT eperience

　　Proficient in identifying system performance issues

　　Knowledge of system OS internals

　　Expert level verbal and written communication skills

　　Onboarding and outmigration project support responsibilities

　　Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies

　　Brings prior experience to organize and define work for complex or ambiguous situations

　　Provides consultation, training, and knowledge sharing to associates

　　Provide mentoring to lower level job roles as needed

　　Define technical strategies within the team and unit

　　Provide Support and technical expertise and guidance to other teams and towers

　　Lead and mentor on high complexity assignments to other associates on the team

　　Establish strong relationships with teams and outsource partners through continuous dialogue and support

　　Enable team members to be successful by providing opportunities for continual learning and professional growth

　　Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems

　　Provide technical expertise for client inboard / outboard activities

　　Define, engineer, and deploy automation solutions for capacity team supported processes

　　Perform Analytic Modeling tools used to right-size solutions

　　Provide support on ARCH designs for new client opportunities and TECH refreshes

　　Principle transformation partner of enterprise and supported clients' IT processing technologies

　　Innovation thought leader on emerging technologies and automation solutions

　　Qualifications

　　Required - Typically requires a minimum of 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or equivalent work experience

　　Preferred - Understands the competitive landscape from both a business and technical perspective

　　Travel % - 10%

　　Any reference to years of experience should be disregarded in the UK

　　JR009538