Do You Want To Be Part of Something Exciting?

　　At The Estée Lauder Companies you can play a role in our global success!

　　About The Estée Lauder Companies Inc.

　　The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, M.A.C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

　　Description

　　• Business Engagement "IT Business Partnering":

　　o Foster strong relationships with Turkey and CES business units to effectively align IT strategies with regional business objectives.

　　o Provide expert guidance and leadership to IT project teams, ensuring local relevance and addressing business concerns.

　　o Provides guidance to user community on IT best practices and support model. Educates and Enforces IT Policies and Procedures.

　　o Proactively identify potential risks and unintended consequences of technology changes on local business operations.

　　• IT Programs and Projects:

　　IT Portfolio and Roadmap:

　　o Proactive management of technology demand, accurately setting delivery expectations, and effectively managing the technology portfolio and budget for ELC Business Units

　　in coordination with the IT PMO, Finance, and relevant functions.

　　Project Deployment:

　　o Responsible for facilitating and orchestrating the deployment of Global/regional initiatives in collaboration with deployment IT teams.

　　o Oversee and follow up on project PM's, to ensure they are delivered with agreed Scope, Budget, Resources and timelines.

　　• Run IT - Business As Usual:

　　Oversee Local IT Service Management:

　　o Observe quality, alignment to SLAs & Business Satisfaction of Managed Service providers for local affiliate / site, escalating to Global, Regional Leads where necessary for remediation.

　　o Accountable for successful resolution and escalation of major incidents and provides local feedback via Daily Production Call. Also acts as the focal and first escalation point for global/regional IT & support ecosystems.

　　o Review Customer surveys related to all Service desk incidents and service requests, provide feedback to the customer to provide a transparent service. Gain direct feedback from business colleagues on service offering.

　　o Understand areas of weakness / opportunities for improvement in service offering and provide feedback to strategic vendors.

　　o Organise procurement activities for end user IT equipment (i.e. laptops, headsets, mobile phones, etc.

　　Oversee Retail IT services Management:

　　o Retail IT services are managed by Affiliate Retail IT Services lead, who will Matrix report to this position. The TSM, will oversee, monitor and where require escalate IT Retail service concersn to Regional leads where necessary for attention and remediation.

　　• IT Technical, Risk and Compliance Standards:

　　o Represents IT in local business, ensure compliance with regulatory operations such as Change controls, local regulatory and compliance needs, IT security and Privacy activities as agreed with IT and business

　　o Handle all security exceptions as required by the business & in line with IT policies.

　　• Financial Management:

　　o Actively own developing affiliate IT budgets, monitor spending against the budget and review of monthly OPEX charges to ensure financial accuracy.

　　o Control the local budget (OPEX & CAPEX) in coordination with Regional IT, Finance and/or Affiliate finance.

　　o Where required, manages renewal/upgrades with local vendors. Individually or working with Global Procurement teams, anticipates and manage contract renewal dates, negotiates contract detail and cost (with local suppliers), provides input to Global contacts and services, handle annual contract SLA, delivers cost effect and efficient supplier management.

　　Qualifications

　　• Bachelor's Degree

　　• Minimum 10-12 years of related IT experience

　　• Fluent in English

　　• Expertise in concepts and operation of enterprise level service delivery (minimum ITIL Foundation Certificate)

　　• Service Management Experience with outsourced vendors

　　• General working knowledge of IT concepts and services (networks, storage and compute, desk top support, unified messaging, office automation and email)

　　• Understanding of retail especially POS and omni capabilities

　　• Experience in managing IT Projects would be an advantage.

　　• Ability to think strategically and creatively and communicate effectively in a fast-moving, rapidly growing area

　　• Ability to understand business concepts and relate them to the IT organization and vice versa

　　• Superior interpersonal skills & ability to communicate comfortably with all levels of site management

　　What We Offer:

　　Our Business of Beauty: Prestige beauty is a dynamic growth industry, and we are at the forefront, leading the way with our diverse portfolio of 25+ exceptional brands.

　　Our Culture & Values: We are a family company with deep-rooted values and a rich history. We embrace the challenges of leading in the ever-changing beauty landscape as an opportunity to drive our creativity and drive sustainable growth.

　　Our People: We believe that diverse backgrounds result in greater innovation across our organization. The value we place on cultivating future leaders is at the heart of our talent philosophy. We encourage continuous learning and we harness the strengths of our employees. The global nature of our work across multiple regions and brands, functions and channels provides fertile ground for mobility and career growth.

　　Our Commitments: We are commited to fostering a culture of respect and being positive influence in everything we do and in every community we serve. Corporate citizenship and sustainability are central to our beliefs - from employee volunteerism and our cause-related campaigns to the creation of high-performing and safe products, all while caring for people and the environment.

　　We are looking forward to your application!

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　　Bu gibi paylaşımlara maruz kalan ve/veya zarara uğrayan müşterilerimizin ilgili kişi ve hesaplar hakkında savcılığa suç duyurusunda bulunmasını önemle tavsiye ederiz.

　　Saygılarımızla,

　　Estée Lauder Companies Türkiye

　　Job: Information Technology

　　Primary Location: Europe, Middle East, Africa-TR-34-Istanbul

　　Job Type: Standard

　　Schedule: Full-time

　　Shift: 1st (Day) Shift

　　Job Number: 2317639