Home
/
Customer Service
/
IT Support Engineer
IT Support Engineer-March 2024
Aguascalientes
Mar 22, 2025
ABOUT INFOSYS
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experienc
501 - 1,000 employees
Software
VIEW COMPANY PROFILE >>
About IT Support Engineer

  Job Description :

  JD ID Role (L1/L2/L3/Service Lead/Tech Lead/Architect) L1/L2 Support Position Technical Support Engineer Department / PU CISMFG Academic Background Bachelor of Engineering / Technology / Science Overall Experience (in yrs.) 3 - 5 plus years Location Aguascalientes 40

  6 JD ID Knowledge of computer network domains, technologies, and protocols.Knowledge of information security guidelines, technologies, and protocols.Knowledge of VC/Telephony systems, technologies and protocolsAnalytic and problem-solving skills.Good written and oral communicationKnowledge of computer hardware systems.Knowledge of collaboration and remote support toolsKnowledge of Apple mobile devices common issues and troubleshooting techniquesTicket based IT Support tools (Remedy, SNOW)Knowledge of OS systems, Enterprise, and Office software. Technical skills (Required - Nice to have)

  Awareness of latest technologies and trendsKnowledge of agile methodologiesMust have the ability to identify and instill industry best practices.Proven Customer Service skillsExcellent written and oral communication. Language skills needed Role (L1/L2/L3/Service Lead/Tech Lead/Architect) People skills EnthusiasticClient managementTolerantTrustworthy Soft skills Create deep client impactExecution excellenceProblem solving and communication 57 Role (L1/L2/L3/Service Lead/Tech Lead/Architect) The role is expected to carry out following function/activities as part of this job.

  Take ownership of customer issues reported and seeing problems through to resolution.Research, diagnose, troubleshoot and identify solutions to resolve IT related issuesProvide prompt and accurate feedback to end usersRefer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritize and manage several open issues at one time.Prepare accurate and timely reports.Analyzes requirements to ensure the system meets performance needs.Ensures that all systems are working at optimal levels and offers support regarding incident resolution, new technologies and system requirements.Work closely with local and central support teams for day-to-day support issues, break/fix issues, and scheduled maintenanceResponsible for writing documentation to describe existing and new environments, technologies, and enhancements.Works with outside vendors as requested for incident resolution and new requirementsWork with offshore teamsRoll shift based on client needs Expert

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Client Service Representative
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Client Associate
Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: • keep management systems up-to-date with client information • educate clien
Seasonal Customer Support Tax Expert - Remote
Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's
Office Support Specialist I - Medicare Benefit Specialist
Job Description Office Support Specialist I - Benefit Specialist About the Agency The Group Insurance Commission (GIC) seeks to hire an Office Support Specialist - Medicare Benefit Specialist (Office
Member Support Representative
Company Overview ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a port
Application Support Analyst
OVERVIEW: The Application Support Analyst supports users of the MarketProminence™ application by providing solutions to client enhancement requests or application issues. The Application Analyst will
Client Associate
Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: • schedule, manage client appointments & prepare meeting materials • che
Technical Support Analyst - Intern
Position Overview Through hands-on experience as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Technology, Bio
Senior Site Reliability Engineer, Customer Support Technology
Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA l
Customer Support Technician
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: At NAVEX, our goal is to deli
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved