Summary Serves as an IT Specialist (Systems Administration) with the NAS Security and Enterprise Operations (NASEO) TFMS & NAIMES Services Team. Responsibilities Collaborates with Air Traffic Systems Operations, Technical Operations National Operations Control Center (NOCC), Program Management Office (PMO), and other Tech Ops personnel as needed, regarding scheduling & execution of NAS Aeronautical Information Management System (NAIMES) and TFMS maintenance activities ensuring little to no impact to NAS operations. Provides day-to-day support to operational National Airspace Systems (NAS) under NAIMES and TFMS. Applies experience and specialized knowledge, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved processes or systems. Assignments frequently require knowledge and experience working across functional and/or organizational lines. Provides 24/7 Enterprise network operational support for NAS systems through monitoring and overseeing critical services and applications. Ensures all procedures and actions taken protect the integrity of the NAS. Monitors, analyzes, and troubleshoots end to end service performance to identify anomalies that have a potential for service disruption. Maintains real-time awareness of events affecting customers and overall service impact. May be required to provide technical assistance to return end to end services to operational mode when an interruption occurs. Coordinates with appropriate control centers and vendors to restore enterprise services in an expeditious manner. Assists with reviews and improvements to processes associated with the day-to-day operations and transition of NAIMES and TFMS services. Coordinates the transition of Remote Monitoring and Logging System (RMLS) ticketing for NAIMES and TFMS and Departure Spacing Program (DSP) to the Enterprise Services Desk. Reviews NAIMES and TFMS outage reports for accuracy of reporting and content, and correlates outages to NAS interruptions. Ensures RMLS entries are entered and updated to reflect the most accurate information for NAIMES and TFMS Enterprise Service Interruptions. Participates in RMLS and ticketing enhancement initiatives as needed. Participates in regularly recurring Team meetings and provides updates on NAIMES and TFMS related issues. Participates in monthly NAIMES and TFMS PMRs and provides input on contract performance and makes recommendations through the Manager and COR. Work well with others team members and across other organizations. Provide and oversee monthly chart cycle updates to critical TFMS and NAIMES systems. Provides scheduled and unscheduled critical support to proprietary java applications and complex NAS systems, providing primary and disaster recovery services located at the Mike Monroney Aeronautical Center in Oklahoma City and the William J. Hughes Technical Center in Atlantic City New Jersey. Incumbent may be required to be available for call back and emergency restoration after hours. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To view the complete qualification standard, applicants should reference – U.S. Office of Personnel Management the Information Technology (IT) Management Series 2210 (Alternative A): Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H/ FG/GS-10-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience applying technologies and methodologies to solve complex database system problems and developingimproved processes or systems in support of a 24x7 Operations Center to include installing and configuring enterprise database critical systems. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. Applicants may be asked to verify information on your application for employment with the FAA. Interviews: Some, all or none of the applicants may be interviewed. Selection may be made from this announcement or from ACT-ATO-23-AJWB170-88321. Education Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financialdisclosure_requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements may be further evaluated on the KSAs listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. This is a bargaining unit position. This position is represented by PASS: Regional Tech Ops and AEA. Links to Important Information: Locality Pay , COLA