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IT Project Manager I - CRM, Salesforce Administration & Configuration
IT Project Manager I - CRM, Salesforce Administration & Configuration-July 2024
Columbia
Jul 11, 2025
ABOUT UNUM GROUP
Unum Group is a Fortune 500 provider of employee benefits that help the working world thrive. We do this with our Unum and Colonial Life brands.
10,000+ employees
Financial Services, Insurance
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About IT Project Manager I - CRM, Salesforce Administration & Configuration

  Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

  Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

  We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

  Unum is changing, and we're excited about what's next. Join us.

  General Summary:

  Unum is hiring for an IT Project Manager I to join our CRM, Salesforce Administration and Configuration team. The IT Project Manager I is responsible for applying appropriate knowledge, skills, tools, and techniques to project activities to meet medium-to-large, complex, cross-functional project requirements. Project activities include but are not limited to: establishing clear and achievable objectives, planning and directing people to reach the objectives, balancing competing demands for quality, scope, time, and cost, and adapting to different concerns and expectations of stakeholders. They should be able to manage a project without extensive knowledge of the subject matter. This position is responsible for contributing to continual improvement of project management knowledge and skill within Unum.

  This is a hybrid role that will be based in Portland, ME, Chattanooga, TN, and Atlanta (Sandy Springs), GA.

  Job Specifications

  Bachelor's degree, or equivalent relevant work experience2+ years of experience with a focus in finance, project management, systems, or IT is preferred.Demonstrates working knowledge and understanding of Systems Development Lifecycle (SDLC) methodologiesHas solid knowledge of logical data model/managementHas solid understanding of Unum's products and businesses preferredAble to work effectively in a dynamic, rapidly changing business and technical environmentEffectively uses technical project management toolsHas initiative and ability to set stretch goalsAble to negotiate effectively with business and IT partners on business requirements and timeframes on small initiativesAble to rally support among peers and work effectively in challenging situationsDemonstrates analytical and problem-solving skills and the ability to balance the need to gather detail with the need to solve problemsHas solid general management skills including:Conflict resolution and negotiation skillsFacilitation and elicitation skillsHas solid consultative advisory skillsAble to effectively articulate difficult ideas and concepts through clear and concise verbal or written communicationAble to identify and apply different communication mediums based on a content and audience at all levels (both internal and external to Unum) to achieve intended goalHas solid PC skills (Excel, Power Point, Word, etc.)

  Principal Duties and Responsibilities

  Project Management

  Delivers results for small to mid-size project initiatives within established timeframes and quality measures.Utilizes basic project management skills and Systems Development Lifecycle (SDLC) methodology (or other industry methodology) to manage assigned projects.Consults with business leaders to translate a project idea into a defined project with goals, objectives and scope.Identifies resources needed, negotiates with people managers as required to lead project teams, ensuring clarity of project roles and responsibilities, so that all project plans are completed within defined timeframes, meeting objectives and strategic goals.Develops and implements communication and reporting mechanisms to manage issues, risks, and timely delivery of initiative results. Translates project goals and objectives into a defined future state and project success measures that can be understood by the project stakeholders, project team, and others.Ensures business needs and objectives are effectively captured in functional and non-functional business requirements for a system, process, or workflow.Oversees business requirements to meet expected business solutions and traces delivery of requirements through testing to final implementation, with mentoring by a more experienced project manager, as needed. Generally, understands business requirement management and quality management in order to provide expected business solutions.Manages project quality through activities such as conducting appropriate reviews, obtaining approvals, and taking corrective action when necessary, with mentoring by a more experienced project manager, if applicable.Ensures that project documentation is complete, current and archived appropriately.Proactively identifies barriers and resolves issues, determines contingency plans (executing as needed) while mitigating risk. Escalates issues to appropriate audiences for awareness and/or additional support.

  Leadership

  Proactively establishes and maintains cooperative, productive partnerships on current projects and deliverables, with additional guidance as needed.Promotes the benefits of change and acts as a catalyst for change within the organization, as well as adapts to change imposed by others.Organizes and directs the activities of the project team. Prioritizes tasks to meet deliverables and commitments on time. Ensures that project members' time and experience is well utilized. Recommends alternatives/options to minimize any schedule delay.Shares project experience/knowledge and mentors others to help build project management skills.

  #LI-AD1 #LI-MULTI #LI-HYBRID ~IN1

  Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

  Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

  The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

  $60,500.00-$117,500.00

  Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

  Company:

  Unum

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