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IT Help Desk (Call Center Agent)
IT Help Desk (Call Center Agent)-March 2024
Remote
Mar 18, 2025
ABOUT LABCORP
Headquartered in Burlington, NC, Labcorp operates in 60 countries and territories across the globe.
10,000+ employees
Healthcare, Healthtech
VIEW COMPANY PROFILE >>
About IT Help Desk (Call Center Agent)

  Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care.

  Job Duties/Responsibilities

  Responsible for both inbound and outbound helpdesk phone calls from customers

  Install, test, configure, troubleshoot and repair hardware/software for desktop support

  Evaluate the nature of customer issues to determine the proper resolution

  Escalate calls to Field Technicians or Level 2 support as needed

  Document all calls in the ticketing system in an accurate and timely manner

  Provide support to both Labcorp’s eProducts and Enterprise software applications

  Setup, process and schedule eProduct requests received by Labcorp sales team

  Create and maintain customer’s online access including password resets, username maintenance, software training and software installation

  Respond to all customer inquiries within in a timely manner

  Ensure follow-up and completion of all outstanding client issues

  Perform preventative maintenance and application updates as necessary

  Monitor and ensure delivery of laboratory results to the client base

  Work closely with teammates and direct supervisor to ensure completion of all job duties

  Perform administrative/clerical duties and technical tasks as needed

  Requirements:

  Associates degree within Information Technology or Computer Science is preferred

  Previous experience in a Call Center environment is required

  Prior experience troubleshooting hardware, software and networking issues

  Previous experience in a customer service position

  Experience in the healthcare industry is a plus

  IT Certifications are plus; A+ or Net+ Strong communication skills; both written and verbal

  Ability to work independently or in a team environment

  Experience with ticketing software is a plus

  Flexibility to work overtime as needed

  Pay Range: $49,2000 - $65,000

  Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here (https://cdn.phenompeople.com/CareerConnectResources/COVAGLOBAL/documents/Labcorp-Benefits-TheWayWeLive-1659629596356.pdf) .

  *Application window will close on 02/25/2024

  Labcorp is proud to be an Equal Opportunity Employer:

  As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

  For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .

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