Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

　　Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.

　　Builds and maintains effective relations between IT and internal business management to ensure success in meeting business goals and objectives. Understands internal customers and their businesses, assesses opportunities, challenges, and weaknesses facing the internal business community and serves internal client needs in keeping pace with the dynamics of the business. Actively identifies new technological opportunities that will help achieve incremental or step change improvements in business processes.

　　Responsibilities:

　　• Partner with key staff members to create strategic business plans in Commercial Excellence and Customer Management areas;

　　• Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the organization and with customers;

　　• Manage all projects around CCE on SFDC / SAP and Other Platform including Web development and other technologies and around Digital Customer Experience, Communication and Lead management;

　　• Collaborate with management to develop annual budgets for respective business areas;

　　• Develop solution concepts and business cases;

　　• Perform business analysis and prepare recommendations and business plans as needed;

　　• Create and analyse relevant information and develop recommendations that they present to their internal customers and senior management;

　　• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms.

　　• Main Point Of Contact for business functions for any IT project relative to Customer management, Sales and Marketing

　　• Identify, screen and evaluate new solution opportunities to address unmet customer needs;

　　• Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio;

　　• Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements;

　　• Collaborate with architecture and operations teams to ensure solution compatibility with company standards.

　　• Build a team with internal IT architect(s), developer(s) and tester(s) and hire an external supplier to provide resources if required

　　• Understand and define solution requirements, provide gap analysis and communicate those to the development team(s);

　　• Enhancement of project goals, keeping activities in scope, coordination of roll-out approaches

　　• Communicate status through operations reviews to IT & Functional Business Leadership;

　　• Manage supplier governance through periodic reviews;

　　• System Integration Testing (SIT) execution, User Acceptance Testing (UAT) support, Deployment, Hypercare;

　　• User Enablement Training & Train-the-Trainer Approach

　　• Identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs;

　　• Responsible for leading, managing & participating in operational projects;

　　• Supporting virtual cross-functional teams in achieving results, higher impact on business and progress;

　　• Create consensus with other functions as to the timing of solution introductions and withdrawals;

　　• Oversee the launch of solutions and help to maximize the positive impact on the organization;

　　• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors;

　　• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.

　　We need:

　　Bachelor's degree in Information Technology or Similar in Commercial and Marketing or relevant certifications (CRM)

　　3-5 years of relevant experience in CRM

　　Automotive is a plus

　　• Strategic Thinking and Planning;

　　• Minimum 2 years experience in requirements gathering and SFDC projects implementation.

　　• Operational Execution Excellence;

　　• Project Management certification / Agile certification;

　　• SAP and CM back office knowledge.

　　• NPI process knowledge.

　　• Risk-Change Management and Cost-Benefit Analysis;

　　• Systems Thinking;

　　• Problem solving;

　　• Consulting, facilitation and negotiation;

　　• Analytical skills to measure and drive key business decisions on process & systems;

　　• Possess strong analytical skills, including an understanding of business economics and financial resources.

　　• Leadership skills, Project Management, and Business Acumen

　　• Strong Supplier and service management skills

　　BENEFITS

　　Meal tickets

　　13th salary

　　Private medical insurance

　　A fixed monthly amount received on the Benefits platform with which you can choose from services such as:

　　Extended health insurance for employees and dependents

　　Dental care

　　Online and offsite shopping discounts

　　Private pension

　　Vacation vouchers

　　Transportation: Metrorex/STB monthly subscriptions or Fuel card

　　Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

　　LEARN & DEVELOP

　　Extensive online and on-site training programs

　　Support for Green Belt Six Sigma Certification

　　Peer2Peer Training program: learn and teach one another, offer advice, and engage

　　Career growth & promotion opportunities

　　International work environment

　　RELAX & WELL-BEING

　　Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees

　　Friendly working environment, alongside talented and dedicated people

　　Networking area

　　Bookster

　　Great coffee, tea and spices

　　Weekly Fruit Day

　　Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)

　　Flexible working hours

　　26 vacation days per year for all our employees

　　Hybrid work environment: 2 days Work from Home per week