Duties and Responsibilities:

　　1.Responsible and accountable for:

　　Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).Monitoring, tracking, and resolving requisition holds and informing the Manager and the Project Manager of any delays.Updating the database with appropriate information and informing personnel of additional testing needs.

　　2.Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.

　　3.Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).

　　4.Assists and supports management in the implementation of global processes and procedures.

　　5.Tracks and reports metrics as determined by management in the agreed timelines.

　　6.Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.

　　7.Act as a liaison for the investigator sites.

　　Instills a culture where patient safety is top priority.Promptly address patient safety issues and escalates as needed for resolution.Ensures the investigator's needs are explored prior to implementation of new processes and procedures.

　　8.File all supporting documentation that is project specific (i.e. project-related correspondence).

　　9.Other duties as assigned.

　　Language Skills preferred:

　　Speaking: English and Japanese or KoreanWriting/Reading: English/Japanese or Korean

　　Education/Qualifications/Certifications and Licenses

　　Diploma or equivalentAbility to work independently.Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)Strong verbal and written skillsAttention to details.

　　Experience

　　Customer service experienceDemonstration of strong contribution to teamworkKnowledge of medical terminology (preferred)

　　Working Conditions:

　　Work is performed in an office environment.Required to work on more than one project at a time requiring prioritization.Completion of work to meet timelines.May be required to work overtime.May be required to work on Saturday and public holiday

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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