In this role, you are part of a Global Services team. You handle a portfolio of projects for several customers, to help with the integration and implementation of our world class SaaS enterprise solutions. You are responsible for ensuring overall success of the projects you are involved in. You are responsible for managing project status communications with customer executives and internal management.
You feel comfortable working in a fast paced and highly agile environment, as you work with multiple customers on multiple projects concurrently. You have a technical background and will further develop your management, consulting and communication skills.
In this role you...
Assess customer requirements, propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams.Conduct the execution of the technical projects in collaboration with the different teams involved.Manage and own a mix of different projects at the same time and execute based on priorities.Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.Manage and expand relationships "high and wide" in customer organisations to expand the relationship footprint.Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible.Maintain product and technical certificationsSupport internal initiatives to improve business function or product developments
You've got what it takes if you have...
5+ years experience in Technical Consulting or Project Management, preferably in the HCM space. PMI or PMP certification, an advantage.Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.Experience with software integrations and data migrations as a consultant or project lead.Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse DataExceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.Previous experience working with Talent Management systems, an advantage.Previous experience within an Agile or Scrum team, an advantage.Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.Empathy - being able to understand the customer through active listening and effective questioning