At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

　　When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

　　Instructional Designer

　　Why we have this Role

　　Qualtrics is seeking a full-time Instructional Designer who can ensure our customers become self-sufficient, lifetime champions of Qualtrics. If you have a Bachelor's degree, have 2-5 years of experience in technical writing or online instructional design, care about building impactful learning content, and want to work at a fast-growing tech company, Qualtrics could be the place for you.

　　How You Will Find Success

　　At Qualtrics, our mission is to close experience gaps-the costly differences between what customers and employees expect, and what they're receiving. You will ensure that our team delivers an amazing customer experience, as well as high-quality training content at scale. Do you love process improvement, care about efficiency and delivering amazing customer experiences, and want to work at a fast-growing tech company? If so, this could be the job for you.

　　How You'll Grow

　　Part of the Product Marketing team at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management experts. The team works with thought leaders and experts at Qualtrics to democratize Qualtrics' point of view on how to execute Experience Management. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers' success and Qualtrics' bottom-line growth.

　　Things You'll Do

　　Build and develop engaging eLearning course content that helps customers design, implement, and deliver value from their XM programsGrow and maintain expert-level knowledge of the Qualtrics XM PlatformPartner with Product Managers and Subject Matter Experts to create research-backed, relevant training contentCreate compelling and interactive learning activities and knowledge checks that enhance retentionConduct instructional research and analysis on learners and contexts to continuously improve the effectiveness of course design, learning strategies, and instructional deliveryApply tested instructional design theories, practice, and methodsDevelop and implement evaluation techniques to measure the effectiveness of course content, materials, and overall learning experience as well as quality assurance/improvement strategies to assess and evaluate online educationManage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing mediaMaintain training curriculum repository to align with customer needs/goals and learning objectivesPeriodically maintain library of eLearning courses to keep content current, accurate, and relevant with updated product features and XM methodologiesPublicize newly released training content via internal and external marketing channelsSolve problems applying critical thinking and consulting mindsetChampions the interest of all stakeholders in a balanced manner (e.g., client, TED, program owners, learners)

　　What We're Looking For On Your Resume

　　2-5 years of experience in content development and technical writing or online instructional designExceptional Writing Skills: Strong command of the English language, with impeccable grammar, spelling, and punctuation.Fast learner with technical aptitude that enables you to gain expertise across multiple Qualtrics products and various instructional design toolsExemplary interpersonal skills that enable you to work effectively with global leadersTrack record of success as an individual contributorOutstanding organization and prioritization skillsExcellent problem-solving skills and a history of driving impact within an organizationInventive in the face of adversity in order to develop and implement strategies that overcome challengesStrong attention to detail to produce high-quality and polished customer-facing contentKnowledge of curriculum development and adult learning methodologiesPreferred experience in the field(s) of Market Research, Customer Experience, Employee Experience, and/or Patient ExperiencePreferred experience in writing, creating, and evaluating assessments and certification exams

　　Our Team's Favorite Perks and Benefits

　　Competitive salary and performance bonusesWellness Reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.Experience bonus to be used for an "Experience" of your choosingAmazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.Free food and drinks, and amenities like massage chairs, table tennis, and more

　　Please note: The Product Content Studio serves the Global Product Marketing Organization, and the content produced is in the English language. We ask that candidates apply with a resume in English.

　　Must be legally authorized to work in the job location without Qualtrics sponsorship now or in the future.

　　Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

　　Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

　　Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

　　Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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