Career Opportunities: Inside Sales Representative, IMEA (24311)

　　Requisition ID 24311 - Posted - HID India Private Ltd - IDT - IOT Services - IND: Bangalore (Embassy Icon, Infantry Rd) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Mid-senior level - Travel Required: 11%-30%

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　　An Amazing Career Opportunity for Customer Service Representative

　　Location: Bangalore, India (Hybrid)

　　Job ID: 24311

　　Profile Summary

　　The Inside Sales / Customer Service Representative for the IMEA region of HID’s Identification Technology Business Unit is responsible for both helping to grow the IMEA region sales pipeline while also providing direct support for customers in the region. As such, the specific responsibilities include identifying new sales targets, progressing leads that originate through our website or marketing campaigns, and launching new sales campaigns, while also processing customer orders including order entry, checking production, order acknowledgement, shipping status & invoice documents.

　　Based in the HID office in Bangalore, the ideal candidate will be crucial in driving growth in the region while also being a primary interface with the customer with other internal functions to ensure smooth and accurate transfer of information to customers.

　　Who are we?

　　HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

　　We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

　　LinkedIn: www.linkedin.com/company/hidglobal/mycompany/

　　About HID Global, Bangalore

　　At HID Global, we are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun.We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date.

　　It is a great place to become security domain expert and work on latest technologies.

　　unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

　　Inside Sales Related Duties and Responsibilities include the following:

　　Follow up on leads from marketing campaigns to progress into qualified opportunities.

　　Daily contact with Customers: reviewing stock level, backlog, open orders, etc.

　　Following up Customers who have not recently ordered product checking products purchased and current availability.

　　Managing the sample request process.

　　Contact assigned customers to review their needs and negotiate orders when possible.

　　Work with sales management to grow the regional pipeline and sales revenue within the region.

　　Customer Service-Related Duties and Responsibilities include the following:

　　Entering purchase orders into the Order Management system.

　　Handling of RMA process in coordination with Sales & Customers.

　　Responsibe for order confirmation and ship date information.

　　Acting as direct contact with Sales team and support them with their key accounts: reviewing stock, backlog, historical usage,etc.

　　Follow up on customer orders in coordination with production planning and material supply.

　　Proactively identify potential factory delays / shipping problems allowing for sufficient time to react and resolve accordingly.

　　Participating in continuous improvement and cleanup of customer database.

　　Following adequate training to acquire the necessary knowledge of our products.

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

　　Customer focused.

　　Working knowledge of technical characteristics of RFID products.

　　Ability to multitask.

　　Ability to work both independently and as solid team player.

　　Ability to clearly and effectively communicate with customers in conversation and in written communication.

　　Ability to take initiative and be very well organized.

　　Business minded and interest in developing relationship with customers.

　　Pro-active and autonomous.

　　Deadline and detail oriented.

　　Education and/or Experience:

　　At least 4-8 years of experience with direct Sales team.

　　College degree, ideally in business administration or engineering.

　　B2B sales experience.

　　Experience in customer services or related positions.

　　Computer Skills

　　ERP and CRM experience with Oracle and Salesforce preferred.

　　Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.

　　Familiar with operating systems, such as Windows, etc.

　　Why apply?

　　Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

　　Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

　　Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

　　This opportunity may be open to flexible working arrangements.

　　HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

　　We make it easier for people to get where they want to go!

　　On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

　　When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

　　#LI-HIDGlobal