Who we are looking for

　　Our GCS group is looking for Security Admin professional to join the team and bring best practices to enhance the overall support both internally and externally.

　　Lead State Street's Global Cyber Security 24/7/365 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.

　　HYBRID: This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

　　What you will be responsible for

　　As VP of GCS Security Admin Services you will

　　Manages Global Cyber Security (GCS) service team of approximately 60 information security administration help desk staff. Staff in US - Kansas City and Boston and Gdansk-Poland.Sets strategy and tactical priorities for Security Administration Help DeskEstablishes Team CultureOverseas training, development, scheduling, performance management for teamLeads and directs site managers and front line supervisory team.Overseas process workflows for complex identity management and administration support tasks within areas of expertise for several security environmentsEvaluates proposed security changes for risk and recommends compensating controlsProvides technical assistance within areas of expertiseInvestigates deviations of control procedures or violations of information security procedures and recommends corrective action.Responsible for execution of projects within the department or corporation which impact Help Desk support team.Assigns personnel to various operations and directs their activities.Accountable for all department performance results

　　What we value

　　These skills will help you succeed in this role

　　Strong Leadership SkillsContact Center Leadership ExperienceExcellent communication skillsStrong customer service focusStrong problem resolutionDesign and Implement tools for Forecasting, Quality Control, Compliance Auditing, and Staff PerformanceWorking knowledge of Cisco, Service Now, SailPoint especially reporting and analysis tools

　　Education & Preferred Qualifications

　　Bachelor's degree or equivalent10 years of related Help Desk Operations experienceMore than 5 years supervisory and management experienceInformation Security Administration & Application Support

　　Additional requirements

　　Experience managing large cross-cultural teams

　　Be available to support all Global regions (24 HRs) for support of global employee base and client escalations.

　　Are you the right candidate? Yes!

　　We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

　　Why this role is important to us

　　Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

　　We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

　　Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

　　About State Street

　　What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

　　Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

　　Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

　　State Street is an equal opportunity and affirmative action employer.

　　Salary Range:

　　$110,000 - $185,000 Annual

　　The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.