If you are within a commutable distance of 43 Whiting Hill Road, Brewer, ME, 04412, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

　　Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

　　The Financial Counselor (Patient Access) primary function is to ensure a constant and reliable cash flow, maximize revenue collections, minimize Accounts Receivable losses (bad debt) and promote excellent public relations. The Financial Counselor is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed.

　　This position is full - time, Monday - Friday. Employees are required to work any shift between the hours of 7:30 AM - 4:00 PM EST including the flexibility to work occasional overtime and weekends (very rare) based on business need.

　　Our office is located at 43 Whiting Hill Road, Brewer, ME, 04412. Employees will be required to work some days onsite and some days from home.

　　We offer 3 months (or longer) of paid on - site training located at Eastern Maine Medical Center, 489 State Street, Bangor, ME, 04401. The hours during training will be 7:30 AM - 4:00 PM EST from Monday - Friday. Training will be conducted on - site.

　　All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

　　Primary Responsibilities:

　　Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage When contacting payers directly, utilizes approved scripting Identifies outstanding balances from patient's previous visits and attempts to collect any amount due Functions as a Superuser for primary computer systems Proactively identifies process improvement opportunities Works on Special Projects as needed Performs the duties of a Financial Counselor (Patient Access) Maintains up - to - date knowledge of specific admission, registration, and pre - registration requirements for all areas

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications

　　High School Diploma / GED 2+ years of Customer Service experience in a hospital, office setting, customer service setting, OR phone support setting 1+ years of electronic health record experience 1+ years of experience in a Hospital Patient Registration OR Patient Account Services Ability and willingness to work on - site and remote (Hybrid setup) Some on - site coverage at 43 Whiting Hill Road, Brewer, ME, 04412 Ability to train on - site for 3 months (or longer) at Eastern Maine Medical Center, 489 State Street, Bangor, ME, 04401 Ability to work any shift between the hours of 7:30 AM - 4:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends (very rare) based on business need Must be 18 years of age OR older Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

　　Preferred Qualifications:

　　Working knowledge of Windows and Microsoft Office, including the ability to type at the speed of 35+ WPM (words per minute)

　　Telecommuting Requirements:

　　Reside within a commutable distance of 43 Whiting Hill Road, Brewer, ME, 04412 Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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