If you are within commutable distance of Cooperstown, NY, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

　　Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

　　Our office is located at 31 Beaver Street, Cooperstown, NY 13326. Employees will be required to work some days onsite and some days from home.

　　We offer weeks of on-the-job training. The hours during training will be 8:00am to 4:30pm EST, Monday - Friday. Training will be conducted virtually from your home.

　　All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

　　Primary Responsibilities:

　　Manage and be accountable for professional employees and/or supervisors Coordinate and supervise daily/weekly/monthly activities of team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action

　　This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED 3+ years of customer service OR call center experience, preferably as a supervisor, business manager OR workforce manager 2+ years of leader / supervisor experience within an organization Proficiency with Windows PC applications and Microsoft Office Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm EST, Monday - Friday including the flexibility to work occasional overtime or weekends given the business need Must be 18 years of age OR older

　　Preferred Qualifications:

　　Healthcare leader / supervisor experience Knowledge of call center systems such as CMS, IEX, CTI and TCS Understanding of call center performance metrics and measurements

　　Telecommuting Requirements:

　　Residewithin commutable distance of Cooperstown, NY Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

　　New York Residents Only: The annual range for New York residents is $67,800 - $133,100 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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