Have you ever wondered about what the future of customer training looks like? Then this is the right opportunity for you! We are now looking for a Customer Training Manager to join our HVDC Customer Training Team at Hitachi Energy.

　　HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures, and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables, and it is also used to connect power systems. Our customer trainings are a key part in the customer focused approach at HVDC. We have more projects today than we have ever had before, and the demand for training is growing exponentially.

　　We are searching for you who often ponder about how to best understand the customer need, how to deliver engaging and pedagogic trainings, and how the customer will experience the trainings. This role offers you lots of interactions with people, an opportunity to be the spider in the web, and the chance to put a smile on your customers faces. In this role, you will work in a team in a global organization with people from many cultures and locations. This is an opportunity to work in a very dynamic and growing organization where you will have the chance to be involved in various interesting and challenging global projects.

　　Your Responsibilities

　　Together with technical experts in tenders, create a training plan and a budget in accordance with the customers technical specification.Represent Customer Training in tenders and projects by building an understanding of Division of Works, content, format, budgets, quality, expectations, etc.Deliver, together with trainers and technical experts, customer trainings in our delivery projects according to contracts, deadlines and within budget.Ensure that training related documentation and any special equipment or customized devices are accurately prepared and available for training sessions.Select, manage, and ensure proper training of outsourced training.Coordinate trainings between customers and trainers as well as to act as the Voice of the Customer internally towards functions and trainers to improve content, logistics etc.Transform feedback from customers and trainers into concrete actions to further develop our customer trainings.

　　Your Background

　　A technical degree is beneficial but not a requirement.Experienced within the field of technical training is preferable.Excellent coordination, communication, and leadership skills.A strong team-player with the ability to engage with different stakeholders and all levels of the organization.On a personal level you are organized and accurate with a problem-solving mindset.You have a technical interest and a curios and innovative mindset.Fluency in English, both written and spoken.Solid experience of using MS Office. Knowledge of other administrative tools and systems is a plus

　　Additional information

　　This is a permanent position, with location in either Västerås or Ludvika, Sweden.

　　Last day to apply is January 14th. Applications will be reviewed on an ongoing basis and the position can be filled in a shorter timeline.

　　Recruiting Manager Niclas Gräns, +46 (72) 545 20 70, [email protected] will be happy to answer your questions regarding this position. Union representatives: - Sveriges Ingenjörer; Stefan Andersson, +46 107- 38 08 21; Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Karin Ulvemark, +46 107-38 51 42 or Ingrid Rinaldo, +46 107-38 58 19. All other questions should be directed to Talent Partner Nicole Bergman, [email protected]