Job Description

　　The Department of Mental Health (DMH), is seeking qualified professionals for the position of Human Service Coordinator to promote services that are clinically appropriate, least restrictive, and delivered close to home. The services are designed to be strength-based, recovery-orientated, and culturally/linguistically competent. The selected candidate advocates for client's rights with all community providers, agencies, families, court systems, employers, and significant others to ensure that client's rights are recognized and respected.

　　The Human Service Coordinator I provide case management services to a caseload of adult DMH clients. The Human Coordinator I will promote each client's recovery through the planning and implementing of a well-coordinated array of services, treatments, and benefits based on the client's preferences, strengths, and needs and on the availability of resources.

　　Please note: This position is full time 37.5 hours per week, Monday - Friday 9:00am-5:00pm with Saturday and Sunday off.

　　Duties and Responsibilities (these are a general summary and not all inclusive):

　　Carries a case management caseload and will help clients locate and maintain housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities and transportation, to support clients successfully transition to and placement in the community.Completes a comprehensive assessment of client needs in accordance with DMH regulations 104 CMR 29.00.Completes risk assessments as required.Develop Individualized Service Plan for clients on caseload to insure coordination and monitoring of all aspects of treatment for each client. ISP to be completed within timelines established in DMH regulations.Endorses a person centered approach in all planning activities.If necessary, provides outreach and crisis intervention to clients to assess mental health needs and insure proper psychiatric treatment.Maintains and initiates extensive liaison work with community agencies including mental health services, court, welfare, and social security, to maximize the quality of life for clients.Collects standardized client related data for research, evaluation, or administrative purpose.Maintains clients' records with up-to-date client information, progress notes and ISP, in order to insure coordination and adequate treatment services.Ensures timely entries in electronic medical records.Visits clients in their homes or usual place of residence and monitors the safety of the environmentFacilitates referral of clients to programs best suited to their service needs. Coordinates transitions to various community programs.Safeguards human rights of clients through familiarization with providers and domestic environment, support and advocacy and reporting of human rights.Performs related duties as required.

　　Required Qualifications:

　　Knowledge of clients' needs, and characteristics associated with DMH Priority clientsSkills and knowledge of counseling strategies and techniquesSkills in making productive referrals, negotiating assertively from an advocacy-based client centered perspective with a variety of public service agency professionalsConsiderable ability to work independently on assignmentsAbility to work non-judgmentally with clients whose belief system may be predicated on values incongruent with those of the Case ManagerArticulates clearly and concisely both in verbal and written modesKnowledge of principles and practices of crisis intervention and risk managementAbility to exercise discretion in handling confidential information

　　Preferred Qualifications:

　　Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individualsDemonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tactProficiency in Microsoft Office applications including Outlook, Word, and Excelvalid drivers licenseGiven the population served, bilingual or multilingual fluency

　　DMH Mission Statement:

　　The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

　　Pre-Hire Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

　　Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

　　For additional information, please contact Carol Duggan at 857-275-8635 or email [email protected].

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

　　Substitutions:

　　I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

　　Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

　　Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.