Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Job Summary

The UKG Employee Engagement Center is responsible for building strong working relationships with our customers by assisting their employees with their health and welfare benefits and payroll inquiries. We are looking for a Human Resources Services Coordinator to deliver an exceptional and effortless experience to employees by answering questions in an inbound call center environment.

With this position, you will have the opportunity to enter a career where you:

• Enhance your customer service and account management skills

• Support a Cloud-Based Enterprise application

• Become an authority at solving payroll, benefits and HR-related issues

• Work with a highly engaged and collaborative team

The job entails playing a critical role in supporting end users of our award-winning UKG Pro Payroll and Benefits solutions within a team environment. You will be providing in-depth analysis and timely resolutions or workarounds for employee needs. This role requires sharp analysis, problem determination, and troubleshooting skills.

Duties and Responsibilities

• Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction

• Provide support to customers by serving as the first point-of-contact to their employees

• Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries

• Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system

• Ask relevant questions to define the root cause of a problem and generate solutions

• Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase

• Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications

• Assist employees with Annual Enrollment related questions

• Assist employees with questions related to Payroll and Taxes

• Acquire and expand knowledge of product offerings, support policies and methods of support delivery

• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels

• Maintain discretion and professionalism with team members and customers

• Resolve issues by making quality decisions

Basic Qualifications:

• 1+ years’ experience in a fast-paced customer service and/or technical support environment

• 1+ years’ experience handling difficult or sensitive situations in a professional, timely, and thorough manner

Preferred Qualifications:

• HR, Payroll, Benefits Administration and/or HCM domain experience

• Experience working with/in UKG Product suite

• Knowledge of multi-state payroll tax laws

• Fluent in Spanish and/or French Canadian

• Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools

• Bachelor's Degree preferred

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster and its supplement.     

View the Pay Transparency Nondiscrimination Provision    

UKG participates in E-Verify. View the E-Verify posters here.  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. 

The pay range for this position is $40,400 to $58,050, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers  

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.