Forbes has once again named Spectrum as one of America's Best-In-State Employers and one of America's Best Employers for Veterans for 2022, and thanks to the success of Spectrum Mobile as the nation's fastest-growing wireless phone carrier, opportunities to grow with us are better than ever!

　　Spectrum Mobile's Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center, provide guidance on employee relations issues and guide employees through the leave of absence process.

　　THE IDEAL CANDIDATE WILL HAVE

　　Previous employee relations, leave of absence and/or employee engagement experienceProven ability to partner with and advise leaders on HR issuesStrong communication and problem-solving skillsExperience in successfully handling multiple projectsThe ability to work 100% onsite at our call center office in Garfield Heights, OH

　　PLEASE NOTE: In order to support the needs of our business, the standard work schedule for this position will be 9:00 am - 6:00 pm (M-F).

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Ensure Company policies are administered fairly and consistently throughout the area of responsibilityEffectively communicate and execute necessary changes to policies and proceduresPerform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requestsConduct employee related investigations as necessaryHandle workers compensation, first report of injury database and safety regulations processCoordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations ProcessConduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as neededConduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discriminationEnsure timely and accurate entries to the HRIS databaseEnsure timely and accurate payroll entry for designated client groupPerform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll informationMaintain employee records in compliance with state and federal requirementsOn an as needed basis, participate on various HR committees established to resolve employment challengesAssist in the management and execution of bonus plans, merit processes, and routine/special request reportsAssist in the annual budget planning process as neededMay recruit and staff from internal and external sourcesAll other duties as requested

　　EDUCATION AND EXPERIENCE REQUIREMENTS

　　Bachelor's degree in Human Resources Business or a related field2+ years of HR Generalist experienceOr an equivalent combination of qualifying education & experiencePrior experience working in a call center environment is a plus!Preference will be given to candidates with a strong background in handling employee relations issues and administering employee engagement programsCertifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferredExperience with administering FMLA, ADA, corrective actions preferredDemonstrated presentation skills for a group in a classroom setting preferred

　　REQUIRED SKILLS/ABILITIES AND KNOWLEDGE

　　Ability to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to deal with the public in a professional mannerAbility to maintain confidentiality of informationAbility to make decisions and solve problems while working under pressureStrong PC skills and MS Office skillsAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job duties in a timely mannerKnowledge of local, state and federal employment laws and proceduresKnowledge of state and federal wage and hour lawsKnowledge of staffing and employment practicesKnowledge of employee relations procedures and applicable lawConsultative and coaching skillsAnalytical skills

　　HGN360 2023-26836 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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