JOB DESCRIPTION

　　Ford Central and Eastern European Sales LLC is looking for an

　　HR Shared Service Team Leader - Germany

　　to join our HR Shared Service Team in our Budapest office.

　　As HR Shared Service Team Leader you will be responsible for managing the day to day activities of an HR Contact Center team responsible for excellent customer experience while guiding employees through their lifecycle at Ford. The activities include resolving HR inquiries, phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care.

　　You will work directly with the HR Shared Service Manager to support the overall vision of the HR Contact Center and HR Shared Services. You will partner with key HR Shared Services team members to build HR knowledge, develop data management plan and ensure compliance with corporate data administration and security standards within People First to ultimately deliver excellent HR counsel and customer service during every interaction with Ford employees.

　　RESPONSIBILITIES

　　What will be your roles and responsibilities in the team?

　　Responsible for managing the daily functions of your teamServe as an escalation point; interact with employees at various levels and departments within the organization for problem resolutionWork with HR Specialists and COE Specialists to resolve customer issues and concernsManage performance of HR Contact Center team membersEnsure the ongoing achievement of department objectives to meet and exceed Service Level Agreements (SLA)Recommend and assist in the implementation of business solutions that effectively improve current processes and develop new and viable ways to serve customers Participate in developing the HR Contact Center employees through regular feedback and coaching

　　QUALIFICATIONS

　　Are we looking for you? Yes, if....

　　You have a University / College degree and 4+ years' work experience in HR SSC/Operations and have at least 2 years of Supervisor experience in Customer Service areaYou are confident in English and German, both in communication and written formYou have strong analytical, decision making and problem solving skillsYou are self-motivated, innovative and have strong customer focusYou have strong team development and motivational skillsYou are confident in using MS Excel

　　What you'll love about us:

　　Being part of a fully supportive, collaborative, and dynamic teamHybrid working model supporting your work-life balanceContinuous challenges & great opportunities contributing to your professional development and next career step at one of the largest automaker company in the worldCafeteria - Benefits packageAs you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days

　　Location: Budapest, Váci Greens

　　Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.

　　ABOUT US

　　At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

　　ABOUT THE TEAM

　　Ford was built on the belief that freedom of movement drives human progress. As we look to the future and the changing needs of society, we are committed to becoming the world's most trusted mobility company - delivering smart vehicles for a smart world. Our people and their experiences are critical to making that happen. And that's where we come in. We drive the human side of Ford - fostering a winning culture that empowers people from diverse backgrounds to work together and realize the otherwise impossible. In partnership with leaders, we enable our teams, partners, and businesses to contribute their best, shape tomorrow, and satisfy their passion to win. We create value through people by being change leaders, talent strategists, employee advocates, and culture architects. Simply put, we are trusted partners - experts in all things people.