HR Services Associate

　　Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　The HR Services Associate acts as a subject matter expert resources to provide customer service supporting to managers and employees by responding to employee inquiries (HR case or live chat) and project initiatives. This role will be primarily responsible for executing HR processes and services, data management in HRIS (Workday), partnership with payroll team for employee movement data, benefits operations, vendor management, supporting audit, all local statutory requirement and other operational assistance where needed.

　　Responsibilities

　　Support the APAC Benefits, Rewards, Payroll operations team to achieve operational excellenceHandles and resolve Rewards and Payroll related escalationsEnsures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibilityAdheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s)Appropriately documents case details and relevant information in the case management systemCoordinate in between different HR operational team to ensures and maintains data quality of employees' information in HRIS (Workday) and ServiceNowAddresses operation issues and provides regular feedback to team membersPerform various type of report

　　Operational Excellence

　　Responsible for the knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR libraryUnderstands and executes on SLA and KPI'sProvide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelinesUnderstands and follows compliance requirements for SOX, Employee Data Governance and other policy requirementsEnsures data accuracy and integrity with all transactions, communications and stakeholder support

　　Project Management

　　Participate in global projectsProvide support to translation validation as needed

　　Qualifications

　　Minimum 3 years working experience in human resources operations, preferred in hi-tech company and experience in APAC regionExperience in HRIS data maintenance experience. Knowledge of Workday is preferredGood understanding of HR payroll processTeam oriented, detailed oriented, and proceduresProblem solving and resourceful, self-driven and ability to work independentlyMust exhibit strong security and confidentiality practicesProactive, meticulous and committedGood team player and able to work with staff at all levelsProficient in English

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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