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HR SERVICES ANALYST I
HR SERVICES ANALYST I-March 2024
Hermosillo
Mar 18, 2025
ABOUT TE CONNECTIVITY
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About HR SERVICES ANALYST I

  At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

  Job Overview

  TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

  What your background should look like:

  REQUIREMENTS

  Bachelor's degree preferred (or equivalent). Fluent level of English (Excellent oral and written communication skills).Ability to communicate effectively to a variety of audiences. Minimum of 6 months - 1 year of experience in HR or Administrative field. Self-learner mindset and curious.Ability to manage priorities against tight deadlines. Effective problem-solving skills. Strong customer service orientation. Proficient with MS Office, especially with Excel (Dynamic Tables)

  RESPONSABILITIES

  • Managing the transactions required to complete the hire process of LATAM TE employees.

  • Receives queries via telephone and case management ticketing system.

  • Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

  • Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

  • Identifies and escalates priority issues and routes to appropriate team for quick resolution.

  • Partners with HR Services global regional teams as appropriate on cross regional activities and projects.

  • Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.

  • Follows up on inquiries to ensure timely and accurate response and resolution to all requests

  • Solves problems that are unstructured and that may require conceptual critical thinking.

  • Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

  • Identifies and implements continuous process improvements to enhance service delivery.

  • Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

  • Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.

  • Adheres to HR Services metrics as determined by HR Services Leadership.

  • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

  • Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

  • to guarantee employee adherence and legislative compliance.

  POSITION ON SITE LOCATED IN HERMOSILLO

  NONE TRAVEL REQUIRED.

  Competencies

  Values: Integrity, Accountability, Teamwork, Innovation

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