At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

　　What your background should look like:

　　REQUIREMENTS

　　Bachelor's degree preferred (or equivalent). Fluent level of English (Excellent oral and written communication skills).Ability to communicate effectively to a variety of audiences. Minimum of 6 months - 1 year of experience in HR or Administrative field. Self-learner mindset and curious.Ability to manage priorities against tight deadlines. Effective problem-solving skills. Strong customer service orientation. Proficient with MS Office, especially with Excel (Dynamic Tables)

　　RESPONSABILITIES

　　• Managing the transactions required to complete the hire process of LATAM TE employees.

　　• Receives queries via telephone and case management ticketing system.

　　• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

　　• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

　　• Identifies and escalates priority issues and routes to appropriate team for quick resolution.

　　• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.

　　• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.

　　• Follows up on inquiries to ensure timely and accurate response and resolution to all requests

　　• Solves problems that are unstructured and that may require conceptual critical thinking.

　　• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

　　• Identifies and implements continuous process improvements to enhance service delivery.

　　• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

　　• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.

　　• Adheres to HR Services metrics as determined by HR Services Leadership.

　　• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

　　• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

　　• to guarantee employee adherence and legislative compliance.

　　POSITION ON SITE LOCATED IN HERMOSILLO

　　NONE TRAVEL REQUIRED.

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation