Job Description

　　About Denali National Park:? Doyon/Aramark Joint Venture is the Denali National Park Concessionaire. Open May to September, our guests come to take in the majesty of Mount Denali, the highest point in North America. Our operation manages the transportation, retail, guest service and food and beverage concessions with our client; Park Service. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

　　The HR & Payroll Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. This role will perform administrative, transactional, and data/records management activities in support of HR and payroll, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

　　Job Responsibilities

　　? Provide excellent customer service in response to phone and online inquiries from employees and managers.

　　? Resolve inquiries by accessing information in multiple HR systems.

　　? Triage general inquiries to ensure accurate work category is assigned.

　　? Raise more sophisticated issues to manager, myHR or the appropriate COE for advanced support and follow-up as the need arises.

　　? Process transactions by collecting required information or backup documentation from the employee, manager, or HR.

　　? Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.

　　? Perform quality assurance reviews on electronic and manual transactions

　　? Facilitate in onboarding and housing coordination for approximately 250 employees

　　? Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

　　Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

　　At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

　　Qualifications

　　? Strong computer/technical skills; previous HRIS experience preferred

　　? Bachelor?s degree in HR or related field preferred

　　? Knowledge of HR concepts and terminology

　　? Effective verbal communication skills

　　? Effective listening skills

　　? Solid ability to grasp information quickly and probe optimally when required

　　? Excellent organizational skills and the ability to prioritize requests and duties

　　? Attention to detail

　　? Effective research, problem-solving, and follow-through skills

　　? Ability to remain positive under pressure

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.