Home
/
Comprehensive
/
Help Desk Specialist I - ITS-Ops-Voice Services
Help Desk Specialist I - ITS-Ops-Voice Services-July 2024
Galveston
Jul 11, 2025
About Help Desk Specialist I - ITS-Ops-Voice Services

  Help Desk Specialist I - ITS-Ops-Voice Services

  Galveston, Texas, United States

  Information Technology

  UTMB Health

  Requisition # 2400126

  Minimum Qualifications:

  Associate’s degree or equivalent in related field and no experience required.

  Job Summary:

  To provide general problem-solving assistance relating to computer systems.

  Preferred Qualifications:

  6 months in a customer service or call center environment

  Job Duties:

  This person will be the first point of contact for customers (UTMB users) calling to request a new telephone or changes to their telephony environment including the following tasks:

  First point of contact for customers:

  Requesting new phones or telecom services.

  Requesting moves/adds/changes of telephones and other telecom services.

  Requesting information about billing.

  This person should be familiar with the following technologies and tasks:

  Avaya, NEC, and Microsoft Teams communication platforms.

  Basic telephony knowledge and terms.

  Microsoft Windows and general PC operations.

  Experience with Microsoft Office Suite including Excel and Word.

  6 months experience general data entry.

  Works well in a team-oriented environment but able to work independently as needed.

  Highly organized with an emphasis on detail.

  Telecom knowledge is a plus.

  Must be able to provide great customer service.

  Knowledge/Skills/Abilities:

  Basic telephony knowledge

  Work Schedule:

  Monday through Friday, 8am to 5pm and as needed.

  Salary Range:

  Actual salary commensurate with experience.

  Equal Employment Opportunity

  UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

  Compensation

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Enterprise Architect
Looking to work at a firm with an unbeatable culture? Withum is a forward-thinking, technology-driven advisory and accounting firm, helping clients to Be in a Position of StrengthSM in today's modern
HSE Senior Project Engineer - Hybrid
Date Posted: 2024-01-16 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Position Role Type: Hybrid Pratt & Whitney is working to onc
SAP Basis Administrator
Job Title: SAP Basis Administrator Job Description Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX th
Civil Engineer
Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive ser
Data Analyst
This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11599847 Position Title: Data Analyst Department: Sales FLSA St
PMO Business System Analyst Lead
Job Summary This position has a hybrid employment status. While the role will be mostly remote, there will be on-site work at the Corewell Health Place building in Grand Rapids about once a month. Ba
Powder Coating Paint Line Operator
Powder Coating Paint Line Operator - 2 fulltime, temporary, peak load (H-2B) jobs available 4/1/24-12/15/24. Employer: Optimum Window Mfg. Corp, 28 Canal St, Ellenville, NY 12428. Duties: Responsible
Environmental Technician
Description: The Customer Service Technician will be primarily responsible for repairing/calibrating environmental equipment and developing relationships with customers. 60% of work will be technical
Snowmaker
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discoveri
Career Opening. Psychologist Position Available!
$70-75 The School Psychologist works to support students through a variety of mental health and developmental issues and aid in qualifying students for additional support services. The School Psychol
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved