Description:

　　WHO WE ARE

　　Company is the San Francisco-based private investment office for the Bechtel family. Company was formed in 1980 as the investment arm of the Bechtel Group, a leading global engineering, construction, and project management company founded in 1898. Bechtel remains a private company and is in its fifth generation of family leadership. Fremont’s investment strategy is to identify opportunities with the potential for superior returns, with focus on investing for the long term. Company ’s success as an investor has been based upon the values of integrity, teamwork, innovation, and sound judgment. Company invests directly through teams of professionals it sponsors as well as through other external managers. Company has assets under management across a broad array of asset classes, investing in fund of funds and directly, and has a unique and long-term focus in its investment program. This is an opportunity to work amongst and learn from a dynamic team with vast experiences. In addition to its role as an investment manager, Company serves as the full-service Family Office to the Bechtel family with over 150 employees. The Family Office has been focused on the fourth and fifth generations of the family. With the fifth generation becoming more active and engaged, Company seeks to expand the scale and scope of its services and build up a leading investment team.

　　WHAT YOU’LL DO

　　The Help Desk Associate’s primary areas of responsibility include providing help desk support, setting up desktops, and mobile devices for both Company employees and Clients. The individual will also support, install, and assist with maintaining systems components such as Windows and 3rd party application security updates. The position requires project management skills and provides technical support to clients throughout the organization including senior executives and board of directors.

　　RESPONSIBILITIES

　　Help Desk Operations

　　 Provide excellent, executive level customer service with technical support to all

　　users including senior level executives and Clients

　　 Serve as a technical point of contact to Clients and the Client Relations team.

　　Perform Client site visits as needed

　　 Assist with the management and troubleshooting of client household networks and

　　endpoints

　　 Provide technical support for Company and Client software applications, including

　　Office 365 and Adobe Acrobat and supported Operating Systems, such as

　　Windows and MacOS.

　　 Responsible for new employee onboarding training, new equipment configuration

　　and setup

　　 Optimally communicate technical subject matter to end users & other employees

　　in an easily understood manner

　　 Assist the Network Operations team with ongoing maintenance of systems and

　　projects

　　 Management of Fremont’s Help Desk ticketing system and reporting

　　 Maintain and configure standardized desktop and laptop images and develop

　　applications packages and instructions for distribution.

　　 Install, modify and repair PC and Mac-based hardware systems, including high

　　volume copiers, printers and fax machines.

　　 Recommend appropriate hardware and software configurations changes, create

　　new process as needed.

　　 Participate in after hour on-call rotation

　　 Maintain and update departmental standards documentation for desktop support

　　and network support as well as disaster recovery procedures.

　　 Assist with Mobile Device Administration and support

　　 Provide backup support to various IT technologies

　　 Provide training and user support documentation

　　 Assists with Audio/Visual functions for all conference rooms

　　 Assist with the video and conferencing/training facility and coordinate set-up and

　　testing with clients.

　　Manage IT hardware and software purchasing needs

　　 Maintain vendor relationships and purchase equipment as needed

　　 Work with IT staff and users with their hardware and software orders.

　　 Assist in managing hardware and software vendor accounts.

　　 Coordinate vendor preventive maintenance visits

　　 Manage mobile device orders and accounts

　　Skills:

　　Help desk support, Active directory, jira, saas, Customer service, Desktop, Windows, Password reset, Office 365, Windows 10, Technical support, Troubleshooting, Service desk, imaging, mdm, White Glove, power bi

　　Top Skills Details:

　　Help desk support,Active directory,jira,saas,Customer service,Desktop,Windows,Password reset,Office 365,Windows 10,Technical support,Troubleshooting,Service desk,imaging,mdm,White Glove

　　Additional Skills & Qualifications:

　　WHAT WE LOOK FOR

　　This position requires a minimum of five years of relevant experience, and the ability to

　　be proficient across a wide variety of technologies and capable of providing superior

　　technical support across a variety of assignments. This position requires demonstrated

　　senior level experience with Microsoft Windows enterprise environment and standard

　　applications, such as Windows 10 and MS Office 365. Strong aptitude in OS repairs,

　　organizational and time management skills, with a focus on working efficiently, ability to

　　meet deadlines and a willingness to participate in off-hours support coverage rotation

　　and work occasional late hours and weekends when needed. Most importantly,

　　provide Company employees and Clients with outstanding customer service and

　　technical support.

　　The candidate must be able to identify and solve problems quickly in a professional

　　manner and demonstrate excellent verbal and written skills. In addition to being a

　　motivated self-starter with excellent interpersonal and communication skills the

　　individual must have the ability to communicate problems with management as they

　　become known. Candidates must have significant experience and knowledge in the

　　following areas:

　　 Providing superior levels of technical support and customer service to all levels

　　within the organization, including executives, board members and Clients

　　 Administering and set up and maintenance of mobile devices (iOS, InTune)

　　 Supporting Office 365 on Windows and Apple devices.

　　 Advanced knowledge of Windows OS, Mac OS and iOS.

　　 Working under tight time sensitive deadlines.

　　 Supporting enterprise level secured wireless networks.

　　 Experience with Adobe Acrobat

　　Additional desirable skills and experience include:

　　 Software and patch distribution systems (Kace, Jamf)

　　 Windows AutoPilot, Deployment Kit

　　 Managed Service Provider (MSP)

　　 Savant, Crestron, Lumen home control systems

　　Experience Level:

　　Expert Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.