Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　The Health Operations Manager is responsible for leading multiple projects including all project management functions, managing client team work activities, documentation creation, disseminating information, leading training and acting as a subject matter expert across the entire book of CBA clients. The Health Operations Manager must be familiar with system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team. The Health Operations Manager will manage work activities for a virtual, global team, and should demonstrate a moderate level of cross-cultural competencies. Additionally, they will serve as a liaison and SME to Client Team members supporting clients with the product and services aligned to that Health Operations Manager.

　　Job Responsibilities:

　　Leads deployment and cross client issue resolution projects with minimal oversight from team leadershipCreates and ensures comprehensive deployment plan is followed for all projectsCreates documentation that is detailed, specific to the CBA environment and consumable by all team membersFacilitate trainings as needed to support product rollout or multi-client issue supportWorks with and responds to internal client members or third party on new solutions, project questions, and client requests or escalationsGrow health domain skills and understand how changes in health care will impact delivery for our clients.Provides subject matter expertise to client, client team, shared services, and supporting services on their aligned projectsCoordinates service delivery across point solutions, shared services, and third parties, sharing client knowledge and expectations to achieve a common team goal.

　　Required Experience:

　　Advanced knowledge of Health & Welfare Benefits administrationAdvanced knowledge of the CBA application and Alight Work Life preferredIntermediate knowledge of COBRA and Direct Billings & PaymentsExcellent communication skills (with advanced writing skills)Advanced understanding of benefits outsourcing systems and application platform2+ years project management experience managing multifaceted projects and teams, including on-site and virtual managementAbility to independently manage multiple projects and due dates with minimal oversightProficient in coaching others (minimum 1 year of experience)Proficient in Microsoft Office applications

　　Education:

　　Bachelor's degree or equivalent years of industry experience

　　Availability:

　　Monday - Friday, 8:30am - 5:00pmOccasional evening and weekend work requiredOccasional travel required

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $88,500.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.