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Head Universal Banker - Full-time - Onsite - Walt Whitman Huntington Branch
Head Universal Banker - Full-time - Onsite - Walt Whitman Huntington Branch-March 2024
Huntington
Mar 16, 2025
About Head Universal Banker - Full-time - Onsite - Walt Whitman Huntington Branch

  The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

  .

  Responsibilities:

  Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)

  Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.

  Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.

  Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.

  Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions

  Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals

  Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day

  Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)

  Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)

  Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution

  Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed

  Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)

  Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members

  Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi

  Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing

  Listens carefully to the client and willingly assists with any questions or problems the client has

  Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed

  Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well

  Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.

  Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships

  Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

  Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)

  Good leadership skills and the ability to motivate others

  Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals

  Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed

  Assisting and providing coverage for leadership team with leading by example

  Provide feedback to management on ways to enhance sales processes and service delivery

  Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies

  Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

  Qualifications:

  1-3 years relevant experience

  Required Skills:

  Experience with face-to-face customer service, digital engagement and basic sales/referrals

  Open, client service orientation and desire to help customers is required

  Sales experience desired

  Excellent verbal and written communication skills

  Analytical and problem solving skills

  Basic computer and digital tools skills

  Preferred Skills: Retail experience

  Education:

  High School diploma or equivalentJob Family Group:

  Customer Service

  Job Family:

  Branch Service

  Time Type:

  Full time

  Primary Location:

  Huntington New York United States

  Primary Location Salary Range:

  $50,030.00 - $65,270.00

  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

  View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

  View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Citi is an equal opportunity and affirmative action employer.

  Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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