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Head of Customer Engineering, Corporate and Enterprise Customers
Head of Customer Engineering, Corporate and Enterprise Customers-September 2024
Gurgaon
Sep 22, 2024
ABOUT GOOGLE
Our mission is to organize the world’s information and make it universally accessible and useful.
10,000+ employees
Technology
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About Head of Customer Engineering, Corporate and Enterprise Customers

  Minimum qualifications:

  Bachelor's degree in Computer Science or equivalent practical experience. 15 years of experience as a technical sales engineer in cloud computing or in a customer-facing role on a professional services/systems engineering team.

  Experience with IaaS, PaaS, Big Data, SaaS, public cloud, and related industry/technical concepts. Experience managing and developing teams. Preferred qualifications: Master's degree in Computer Science or MBA.

  Knowledge of solution architecture within web/mobile, web/internet technologies, and architecture across SaaS/PaaS/IaaS and cloud productivity. Ability to inspire/grow sales teams and work with cross-functional teams to achieve common business objectives. Ability to operate in a fast-paced, evolving environment. Ability to effectively present to technical/non-technical audiences, engage C-Level stakeholders in business/technology transformation, and quickly learn and work with new technologies/methodologies/solutions in cloud/IT. Excellent business sense with problem-solving and analytical skills.

  About the job

  The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

  As a Head of Customer Engineering, you will lead a team of customer engineers who engage with prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption.

  Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

  Responsibilities

  Lead, inspire, and grow a team of Customer Engineers across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals. Contribute to building a business that promotes excellent growth and maintain motivation in order to work in a dynamic environment. Engage directly with prospects regarding architecture discussions. Work cross-functionally with Product, Support, Engineering, and Sales teams. Make compelling presentations to represent the capabilities and services of Google Cloud. Hire, coach, and drive a team to deliver against assigned goals, and prioritize the delivery of an excellent customer experience.

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