Opportunity Details

　　Full Time HBITS-05-13253

　　New York, NY

　　Outcomes. Delivered.

　　GCOM develops technology that helps state and local governments improve outcomes for the people they serve.

　　For example, our technology:

　　Ensures that mothers can buy healthy food for their children through the WIC programHelps first responders decrease opioid overdoses in their neighborhoodsTracks trends in human trafficking so local law enforcement can identify traffickers and better support victims Gives teachers the insights they need to spot students who need extra support Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away

　　We're more than a technology company -- we're an outcomes company.

　　We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

　　We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

　　GCOM is looking for candidates, to fill a role of Expert IT Specialistto join our NYS Department of Financial Services located in New York, NY.

　　Key Responsibilities:

　　Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities

　　Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline

　　Support application packaging, deployments, documentation and release control in an Enterprise environment

　　Utilize PowerShell scripting to maximize productivity of platform management

　　Administer corporate mobile device management solution

　　Maintain platform security and compliance in alignment with agency's cyber security program to protect data

　　Define, create and test Group Policies and updates for endpoint OS

　　Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components

　　Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability

　　Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes

　　Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination

　　Monitor, measure and test current/new infrastructure products and services

　　Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

　　Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Familiar with remote access technologies (VPN, terminal services)

　　Maintain Active Directory Group Policy and Preference management

　　Monitor operating system & apply patching when applicable

　　Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

　　Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes

　　Subject Matter Expert on highly complex issues for Desktop and Service Support teams

　　Mandatory Qualifications:

　　84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

　　Desirable Qualifications:

　　84 months experience in the field of Desktop Engineering 84 months experience with technical approaches in design, build testing and debugging problems 84 months experience in mobile device management (MDM) solutions 84 months experience with Active Directory group policy standards 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.) 84 months experience with organizational skills and ability to handle multiple tasks and shifting priorities 84 months experience in Windows 7 & 10 including 64 bit operating systems 84 months of scripting language experience - Power Shell & VB Script preferred 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening 84 months experience with Window image deployment and package creation/management 84 months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication and network printing 84 months active directory management experience 84 months experience with cyber security best practices and compliance 84 months experience with Intel workstations hardware and operating systems 84 months experience analyzing and problem-solving hardware/software issues 84 months of engineer experience; research, analysis, planning and implementation Certifications relevant to MS Windows

　　The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to: skill sets, experience and training, licensure and certifications, and geographic location. At GCOM, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $57.00 to $67.00.

　　If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

　　GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

　　Minimum Salary: 57.00Maximum Salary: 67.00Salary Unit: Hourly