Title: Guest Service Representative II FT w/benefits Location: United States-California-Monterey Job Number: 24000024 Join us as our next Guest Services Representative here in Monterey, CA at the Navy Lodge Monterey. ELIGIBLE FOR A $1,000 HIRING INCENTIVE (must meet eligibility req’t) Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Silverdale, no two days will look the same. You can expect an unforgettable, dynamic, and competitive work environment. We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Navy Exchange Monterey is in need of a Guest Services Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? Provide excellent customer service to our valued and honored guests. Issues room keys, operating telephone switchboard, utilizes computerized Property Management Systems. Communicates with Navy Lodge personnel and chain of command. Reconciles daily transactions of all accounts. Follows all local safety regulations. Informs supervisor of hazardous conditions. Responsible for lobby appearance including, cleaning, mopping, dusting, and organization of assigned work areas. Responsible for the set-up, breakdown and clean-up of the complimentary “self-service” breakfast bar and other events in the lobby area. The Qualifiers: 1 year of general office clerical experience and progressive responsible experience. May substituted one half year of academic study above the high school level for 6 months of experience. Must possess the knowledge and skills necessary to perform job duties. Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal wage & comprehensive benefit plan. Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.