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Group Reservations Coordinator
Group Reservations Coordinator-March 2024
Berkeley
Mar 19, 2025
About Group Reservations Coordinator

  Company Description

  "Why work for Accor?

  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

  Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.

  Job Description

  Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

  Request and administer Passkey group websites

  Place group restrictions in CRS and assist in group yield

  Review cutoff dates on a daily basis

  Coordinate all contracted concessions and room blocks for contract accuracy

  Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner

  Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards

  Respond to all faxed reservation requests in a courteous, efficient, professional and friendly

  Ensure Reservations email box is responded to in an efficient manner Assist with entering Group Reservation Rooming Lists/housing bureau forms as required

  Assist with Internet Reservations and housing processes

  Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests

  Blocking guestrooms for incoming reservations based on specific guest requirements

  Pick up Meeting

  Provide Sales/Catering team with estimates and find room attrition 

  All other duties as assigned

  Qualifications

  Previous customer related experience required

  Previous Property Manager System experience preferred

  Computer literate in Microsoft Window applications required

  Must be able to type 25 words per minute

  Strong interpersonal and problem solving abilities

  Highly responsible & reliable

  Ability to work well under pressure in a fast paced environment

  Ability to work cohesively as part of a team

  Ability to focus attention on guest needs, remaining calm and courteous at all times

  Additional Information

  Visa: Must be able to provide proof of eligibility to work in the United States

  Our commitment to Diversity & Inclusion:

  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

  Hourly Rate: $ 26.00 USD Gross Hourly

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