Home
/
Account Management
/
Group Manager of Strategic Success (Mailchimp)
Group Manager of Strategic Success (Mailchimp)-March 2024
Falmouth
Mar 18, 2025
ABOUT INTUIT
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp.
10,000+ employees
Consumer Goods & Services, Financial Services
VIEW COMPANY PROFILE >>
About Group Manager of Strategic Success (Mailchimp)

  Overview

  As the Group Manager of Strategic Success, you are an operational and strategic thought leader experienced in building, executing and leading a team focused on delivering a high touch, proactive engagement model for our highest value customers. Intuit Mailchimp is innovating growth, and we will be focusing on understanding mid-market/enterprise customer challenges and needs and you will help drive the vision for our upmarket customer experience. You will serve as an advocate and partner to Intuit Mailchimp's most strategic customers, combining marketing strategic guidance, technical aptitude and experienced business acumen to support customers business results and help them to achieve maximum value. In this leadership role, you will partner with key stakeholders across the business to establish the operations, processes, engagement models and goals to drive customer outcomes and growth while mitigating any risk. You have a solid understanding of developing, implementing and measuring customer success principles, excellent communication skills, and a proven track record of managing across complex customer relationships in a mid market environment. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value and measured on your team's Net Revenue Retention, and customer satisfaction.

  What you'll bring

  7+ years in an enterprise or strategic account leadership functionStrong leadership skills and experience building productive Enterprise level teams with effective performance management Demonstrated success in managing complex customer relationships, achieving customer satisfaction, and driving customer retention and expansionStrong business acumen - experience diving into earnings reports, project planning during change in leadership, identifying macro business trends and upskilling your peers in these areasProven experience driving a strategic motion, including value propositions, executive planning, outcome based engagementsExcellent communication skills, both written and verbal, with the ability to engage and influence stakeholders at all levels of an organization.Strong problem-solving and analytical skills, with the ability to navigate through ambiguity and provide effective solutionsAbility to prioritize and manage across team members and accounts, while maintaining a high level of attention to detailExperience working with CRM systems and customer success tools (e.g., Salesforce) is preferredTechnical aptitude with the ability to triage and diagnose an issue while knowing when to bring in the right stakeholders to dive deeper and drive solutions forwardA passion for technology and a willingness to continuously learn and adapt in a fast-paced environmentTeam player with a collaborative mindset and the ability to work effectively with cross-functional teams

  How you will lead

  Lead an organization of strategic Customer Success Managers, comprised of 20-40 Individual Contributors, and 3-5 Leaders Help grow, retain, and develop top talent to provide our customers with a world class dedicated relationship experienceRefine and establish the operating framework and GTM motions for the business' top and high growth customersOwn Net Revenue Retention (NRR) for the Strategic Success teamDevelop and execute engagement models and enterprise level customer success plans that meet the needs of this customer segment to drive product adoption, usage, overall customer satisfaction and accelerated growthLead strategy and prioritization sessions with team and relevant stakeholders to uncover and foster new growth opportunitiesAnalyze data and usage patterns to identify trends and to build strategy to help customers realize their goals while driving business outcomes for Intuit MailchimpFoster relationships with executive decision makers on the customer side and internally within Intuit Mailchimp to act as an internal advocate for customers to drive customer success and product enhancementsManage regular business reviews with key stakeholders to assess customer health, identify areas for improvement, and provide strategic recommendationsWork closely with key cross-functional leaders, including Onboarding, Solution Consultants, Sales, Contract Management, Product Support, and Partners, to define, develop and execute effective customer adoption strategies Build hand off processes to best identify and capitalize on account expansion opportunities between sales, customer success, onboardingProvide ongoing visibility to Intuit Mailchimp leadership around customer sentiment, successes, challenges, risks and product optimizations in order to help inform prioritization and action moving forward

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Portfolio Manager
Overview Intuit is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. The Customer
Customer Success Manager
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Technical Support Specialist Mexico - Night Shift
Technical Support Specialist - Night Shift At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products
Account Manager*in für E-Mobility & Innovation
Wir suchen nach Menschen, die mit uns die Digitalisierung von Morgen gestalten. Denn - Wir machen digital. Wir sind Siemens Digital Industries Software. Wir sind kein Industrieunternehmen. Wir sind e
Senior Compliance Manager - Payments
Overview Come join our team of leaders, learners and world-class compliance professionals. We are part of an amazing team bringing financial services offerings to market to power prosperity for our c
Strategic Account Manager- Healthcare, Spectrum Enterprise
Ready to use your telecommunications expertise to simplify the technology needs of new healthcare accounts? You can do that. Do you want to engage with existing accounts to analyze and recommend solu
Branch Team Lead (Full Time)
About Grainger Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving mo
Senior Value Consultant
Job Requisition ID # 23WD73713 Position Overview We are global leaders in design and make solutions that span many industries from architecture, building, and engineering, to manufacturing and media
Cardiovascular Territory Account Specialist - St Augustine - Remote
About the Role This is a field-based and remote opportunity. About the Role: 10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to
Strategic Accounts Director-Relationship Manager
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved