Responsibilities

　　• Coordinates the teams that provide customer support to the client.

　　• Manages and is responsible for the month closing and quarter closing activities in accordance to the

　　agreed standards.

　　• Manages the performance indicators and ensures the legal compliance of delivering the objectives.

　　• Point of contact for escalations coming both from internal and external customers

　　• Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.

　　• Is responsible for the KPIs (performance indicators) of the coordinated teams

　　• Implements process changes agreed at process/company level

　　• Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted

　　• Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.

　　• Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.

　　• Provides guidance to the team members in relation to high complexity processes/programs

　　• Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and

　　• global level

　　• Ensures that the employees understand all HR programs that might have an impact on them

　　• Manage conflicts at the team/process level, especially the ones related to organizational issues

　　• Constantly motivates the team to perform to the fullest and to positively address the challenges,

　　encouraging teamwork

　　• Ensures that the employees participate in all the compulsory trainings

　　• Ensures that the transfer of activities/responsibilities are well planned and implemented

　　• Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

　　Critical skills required

　　• Proficiency in English and German

　　• In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)

　　• Experience in contract management, phone support or microcomputer industry

　　• Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner

　　• Leadership and People Skills

　　• Communication Skills

　　• Analytical Skills

　　• Initiative and Creative Thinking

　　• Reporting

　　• Assertiveness and Goal Orientation

　　BENEFITS:

　　Opportunity to work in a young and dynamic environment;

　　Competitive salary and attractive benefits package

　　Lunch tickets

　　Health insurance

　　Opportunity to develop and learn constantly

　　Access to internal training (job related and soft skills training)