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Group Leader with German
Group Leader with German-March 2024
Bucharest
Mar 19, 2025
ABOUT WIPRO
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfoli
10,000+ employees
Consulting
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About Group Leader with German

  Responsibilities

  • Coordinates the teams that provide customer support to the client.

  • Manages and is responsible for the month closing and quarter closing activities in accordance to the

  agreed standards.

  • Manages the performance indicators and ensures the legal compliance of delivering the objectives.

  • Point of contact for escalations coming both from internal and external customers

  • Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.

  • Is responsible for the KPIs (performance indicators) of the coordinated teams

  • Implements process changes agreed at process/company level

  • Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted

  • Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.

  • Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.

  • Provides guidance to the team members in relation to high complexity processes/programs

  • Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and

  • global level

  • Ensures that the employees understand all HR programs that might have an impact on them

  • Manage conflicts at the team/process level, especially the ones related to organizational issues

  • Constantly motivates the team to perform to the fullest and to positively address the challenges,

  encouraging teamwork

  • Ensures that the employees participate in all the compulsory trainings

  • Ensures that the transfer of activities/responsibilities are well planned and implemented

  • Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

  Critical skills required

  • Proficiency in English and German

  • In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)

  • Experience in contract management, phone support or microcomputer industry

  • Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner

  • Leadership and People Skills

  • Communication Skills

  • Analytical Skills

  • Initiative and Creative Thinking

  • Reporting

  • Assertiveness and Goal Orientation

  BENEFITS:

  Opportunity to work in a young and dynamic environment;

  Competitive salary and attractive benefits package

  Lunch tickets

  Health insurance

  Opportunity to develop and learn constantly

  Access to internal training (job related and soft skills training)

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