GOVERNMENT ANALYST I - 60069910

　　Date: Jan 23, 2024

　　Location:

　　TALLAHASSEE, FL, US, 32303

　　The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

　　Requisition No: 808245

　　Agency: Children and Families

　　Working Title: GOVERNMENT ANALYST I - 60069910

　　Pay Plan: Career Service

　　Position Number: 60069910

　　Salary: $59,300.00

　　Posting Closing Date: 02/06/2024

　　Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

　　This is an Open Competitive Opportunity

　　Government Analyst IThis position is located at theDCF HeadquartersinTallahasseein the office of Information Technology Services.

　　DESCRIPTION

　　This position is responsible for guiding successful software application development lifecycle(s) through the effective management of work items created and managed in the Department's Azure DevOps tenets that are specific to software application projects and systems that serve the Department's Office of Child and Family Wellbeing (OCFW).

　　This position is also responsible for liaising problem tracking and project management with OCFW and the Department's Maintenance and Operations vendor that supports the Department's legacy child welfare application system utilizing Jira.

　　The scope of the position is complete oversight of what is being developed for applications prior to launch within ADO and what is being managed in the form of change and defect management in ADO as reported from the Department's Help Desk using ServiceNow. The management of Maintenance and Operations will be through both ADO and Jira.

　　This position functions as a Government Analyst I work directly for the Senior Management Analyst II (SES) FTE within the Office of Information Technology Services (OITS). This position serves as a business, compliance, and technical analyst that supports a variety of technology projects directed by the Director of Information Technology for Family and Community Services.

　　This position is responsible for assisting project teams, software and application testing teams, maintenance and operations vendors, and users of several software applications in adhering to strong governance and operational policies and practices in how stakeholders utilize ADO and Jira to support the software application development lifecycle. This ranges from how Bug work items are entered into ADO as the result of application testing efforts to how change requests are entered and prioritized for requested enhancements.

　　This position works with customers, stakeholders, contracted partners, and peer teams and agencies to ensure compliance to established ADO and Jira business and technical requirements through the application of quality assurance, continuous quality improvement, and customer service. The incumbent achieves operational objectives by guiding and supporting established quality and customer-service standards, resolving problems, determining needed improvements, and implementing change.

　　EXAMPLES OF WORK PERFORMED

　　(Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

　　Regularly monitors all active Azure DevOps and Jira work items, reviews those work items against current and approved governance and operational policies, processes, and goals/objectives, and provides a summary, status, and recommendation for and of all open work items towards achieving both short-term project goals and long-term strategic goals/objectives in the form of a dashboard and reports.

　　Tracks the workflows and processes for ADO and Jira work items and actively engages with key stakeholders to support current approved governance and operational policies, processes, and goals/objectives. This engagement will range providing technical assistance and guidance to achieve established goals/objectives to providing directives to ADO and Jira users on adhering to approved policies and practices. This also includes escalating barriers and risks to established polices, practices, and goals/objectives to leadership and any established project governance bodies.

　　Actively performs both Quality Assurance reviews of work items in ADO and Jira, and actively applies local Continuous Quality Improvement efforts and recommends enterprise CQI efforts to mitigate issues identified through QA activities.

　　Pro-actively provides needed training and technical assistance to a variety of stakeholders utilizing ADO and Jira.

　　Supports a variety of application testing teams, including User Acceptance Testing, in effectively testing pending work items through information provided in ADO.

　　Assists team members with actioning ADO, ServiceNow and Jira tickets as required to meet departmental goals.

　　Develops and manages governance resources on the use of ADO and Jira in general and customizes resources to meet the needs of a variety of developing and developed software application projects.

　　Actively seeks opportunities during the project management process and software lifecycle management cycle for all projects in the stages of initiation and planning to promote the use of solid ADO practices and governance early in the project design activities.

　　Serves as a subject matter expert of ADO and Jira's role in the processes developed for all technology projects developed within the Family and Community Services division of the Department's Office of Information and Technology.

　　Logging and tracking change and enhancement requests, validating and guiding the level of detail with appropriate partners, and facilitating prioritization requests.

　　Brief leadership and statewide stakeholders on adherence to ADO and Jira policies and the impact to developing and developed software application lifecycles.

　　Prepares reports, briefings, and other knowledge artifacts, both regular and ad-hoc as needed.

　　Attend meetings and participate in discussions to develop technical solutions and resolve technical issues and coordinate research to make recommendations for decisions by executive management.

　　Serve as a liaison with other OITS Applications and Infrastructure Services groups. Contribute to other IT Applications and Infrastructure Services groups and special teams on projects and activities related to enterprise data quality, data governance, and master data management.

　　Consult with other professional staff, management, developers and business area liaisons during analysis, design, and development of information systems projects. Modify or clarify requirements as needed.

　　Identify opportunities for improving quality and efficiency of process management.

　　Participate in planning for department IT strategic needs, including meetings, estimating, and analysis to support legislative budget requests, plans, and alignment of customer needs and agency strategy.

　　Participate in continuing self-improvement and professional development by completing all assigned training within designated time periods and proactively pursuing opportunities for professional and personal growth.

　　Other - Perform other duties as required.

　　MINIMUM QUALIFICATIONS

　　A minimum of 3 years of experience utilizing Azure DevOps (ADO) and Jira.

　　A minimum of 2 years of experience in the software application lifecycle.

　　A minimum of 2 years of experience in process monitoring/management.

　　A minimum of 1 year experience in technical writing.

　　A minimum of 1 year of experience in providing customer service, technical assistance, training, etc.

　　PREFERENCES

　　A bachelor’s degree (or higher) in an appropriate field

　　2 or more years of experience in the Information Technology field.

　　REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (KSA's)

　　Knowledge of computer programming and systems analysis and design principles and practices

　　Knowledge of techniques of systems analysis and design

　　Knowledge of state and federal government compliance requirements

　　Skilled in use of standard desktop software

　　Skilled in use of common data analysis and data management tools

　　Skilled in verbal, non-verbal, and written communication

　　Ability to understand technical subjects and emerging technologies relevant to the organization

　　Ability to process information logically

　　Ability to identify and define business needs

　　Ability to prepare business requirements, functional requirements, and user stories

　　Ability to plan, coordinate, and complete work assignments

　　Ability to communicate technical information effectively with non-technical stakeholders

　　Ability to establish and maintain effective working relationships with others

　　Ability to meet deadlines

　　SPECIAL NOTES

　　Only US citizens and lawfully authorized alien workers will be hired.

　　Selective Service : All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

　　Florida Retirement System (FRS) : If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

　　Veteran’s Preference : Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

　　BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.

　　The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

　　Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

　　The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

　　VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

　　Nearest Major Market:Tallahassee