Description

　　Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

　　This position requires an employee to be onsite 3 times per week .

　　The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support and responsible for meeting expectations and service needs of high-volume fleet customers. The Envolve Service Manager is the key GM service support for high volume Envolve customers with an overall objective to minimize vehicle downtime and maximize the value of GM vehicles in the customer's fleet. A primary function of this position is to provide rapid resolution pertaining to service issues. Additional functions include supporting product teams and assisting/managing policies and programs that affect Envolve Service Operations.

　　Responsibilities include:

　　Establish positive, productive business relationships with Envolve accounts Provide prompt service support for Envolve accounts to minimize vehicle downtime Establish productive working relationships with internal and external resources Evolve and manage Part Escalation Process Manage Service Technical training and development Manage Repurchase requests Establish Labor Rates for In Shop locations Manage EV Readiness/Certification tracking Manage Drop Ship w/PDI locations for Upfitters Provide interface support between retail dealerships and Envolve customers Administer GM Warranty In-Shop agreements including warranty expense with Envolve accounts and drop ship with PDI agreements Manage special projects related to Envolve Service

　　Additional Description

　　Qualifications:

　　Bachelor's degree or 3 years of equivalent work experience required High level of organizational skills Ability to work independently Product knowledge Technical/Mechanical knowledge Strong customer focus High level of interpersonal skills to work effectively with others both within and outside the organization and at all levels Willingness to travel Proficient in Excel, PowerPoint, Word Travel required. Must be able to travel up to 30% of the time

　　Preferred Qualifications:

　　Dealer contact experience - service and/or sales Envolve customer contact experience Brand Quality or GM CCA service operations experience Retail dealership management experience

　　GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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　　General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

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　　General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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