How you'll help us Keep Climbing (overview & key responsibilities)

　　Delta's Global Events team is a centralized group of experts leading highly produced customer & employee meetings, events, conferences, and hospitality programs. We are looking for an individual to lead the guest management experience across signature events to ensure a positive attendee experience from beginning to end. Guest management is a complex process involving the beginning to end attendee event experience and multiple owners and teams. Includes nominations, registration builds, save the dates, invitations, microsites, reporting, VIP management, briefings, communication delivery, attendee interface, onsite concierge services, travel coordination with SME's, etc.

　　This ideal candidate is a highly skilled event registration expert, project manager, and orchestrator who is team-oriented, client-oriented, and hardworking.

　　Locations: Atlanta, GA; Los Angeles, CA; New York, NY

　　Summary of responsibilities (not comprehensive of all tasks):

　　Lead the guest management experience for signature customer and employee events, end to end, specifically large-scale conferences, festivals and special eventsInvites - Manage attendee lists and communicate RSVP statusRegistration - Build, test & maintain microsites, collect attendee data, assign seating, name badges, lead and handle registration and registration team onsite ReportingCommunication Delivery - Set up and send save the dates, invites, Before You Go's, post-event surveys/comms, Guest communications, Communicate changes to teams. Coordinate with the Event logistics, Creative, and Communications teams.Mobile App - Build, test and maintain the appVIP Management - Customized itineraries for VIPs, VIP comms, Guest Look Books, Delta Executive briefings, Onsite supportTravel coordination with internal Subject Matter Experts - Booking air, hotel & groundPost-event: Salesforce integration and reporting

　　Salary range $73,627 - $88,353

　　What you need to succeed (minimum qualifications)

　　7 years of successful event registration, project management, event operations experienceCvent certifications (e.g., Event Management, Event Management Advanced, Attendee Hub, Diagramming and Seating, Passkey Planner, Social Tables)Excellent interpersonal skills and ability to interact with leadership and partnersShows strength in using known and new digital tools and platforms, including understanding how functionality impacts user experience and troubleshooting technical solutionsAbility to thrive in a fast-paced environment with complex requirements, challenging priorities, and last-minute changesAdept at working on multiple projects at once, setting priorities, working independently, problem solving, improvising, and functioning as part of a team that often must perform under pressureA keen ability to collaborate with multiple teams and have productive outcomes that will promote successful resultsDemonstrates resourcefulness, initiative, and pride of work product with outstanding attention to detailWillingness to take on additional tasks and roles with a "can-do" attitudeStrong proficiency in MS OfficeHours may vary and will include days, nights, weekends etc. International/Domestic travel < 25% requiredDisplays strong critical thinking, interpersonal, and analytical capabilitiesUp to date on current trends in the meetings industryDemonstrates that privacy is a priority when handling personal dataWork cooperatively with other employees, vendors, and clientsConsistently prioritizes safety and security of self, others, and personal dataEmbraces diverse people, thinking, and stylesPossesses a high school diploma, GED, or high school equivalencyIs at least 18 years of age and has authorization to work in the United States

　　What will give you a competitive edge (preferred qualifications)

　　Bachelor's degree from an accredited college or university with major course work in marketing, business administration, communications, or 7+ years of relevant work experience preferredExperience in a corporate environment preferredSuperuser experience in other leading event registration technologies