O Gerente de Serviços/Consultoria tem como responsabilidades a manutenção de uma equipe de alta performance que realiza entregas de alto valor agregado e de forma constante aos clientes,tanto durante o processo de implementação quanto sustentação além de co-criar com cliente.

　　Sobre a Posição

　　O Gerente de Serviços tem como missão apoiar o líder do negócio a desenvolver ofertas de serviços de excelência baseando se nas necessidades dos clientes e conhecimento do portifólio de soluções de TAX.

　　Ser o ponto focal do cliente em todos aspectos de projetos e sustentação, garantindo entregas de grande valor agregado, soluções e serviços inovadores aproveitando o conhecimento do time, praticas e tendências de mercado, toda estrutura da TR e boas práticas / metodologias disponíveis, buscando alavancar novas oportunidades de serviços.

　　Atuar como conselheiro junto ao time de soluções e gerentes de projeto durante a fase de implementação apoiando na mitigação riscos de atrasos, manutenção de plano de contingência e acompanhamento da execução.

　　Desenvolver e dar manutenção em um time de alta performance, praticando uma maior integração entre pessoas envolvidas em sustentação e implementação.

　　Ser parceiro de negócio junto ao time de excelência ao cliente, buscando aumentar a satisfação do cliente em sua jornada e experiência (NPS e CSAT) e número de respondentes.

　　Monitorar a performance de sua carteira, tanto em termos operacionais quanto financeiros.

　　Trabalhar com as demais áreas da empresa (Vendas, Produtos, Suporte, etc.) na identificação de melhorias de processos que ajudem PS & toda TR aumentar sua produtividade.

　　Realizar o mapeamento estratégico dos Clientes contemplando os objetivos e visões de curto (1 ano) e médio prazo (3 anos) para o segmento de TAX.

　　Realizar a revisão do processo atual e fluxos operacionais tanto de sustentação quanto implementação buscando oportunidades de automação e reduzindo atividades de baixo valor agregado.

　　Sobre Você

　　Formação SuperiorInglês AvançadoConhecimento na solução Tax OneAtuação em suporte fiscal aos clientesExperiência com Obrigaçoes Acessórias ( impostos diretos,indiretos e Contábil - ECD)Desejável conhecimento em motor de cálculo fiscalExperiência com gestão de times de Suporte, Sustentação e consultoria de produtos digitais (B2B)

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

　　Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

　　Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

　　Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

　　Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

　　Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　Optional - compensation. Compensation may only be relevant for certain positions and is recommended for use primarily by Sales:

　　Compensation Base salary and a variable compensation that is directly related to your success.

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