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Front Office Manager
Front Office Manager-December 2024
Seattle
Dec 25, 2024
About Front Office Manager

  Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.TheRadisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for looking for an energetic individual to ourFront Officeteam as a Front Office Manager.Wage: $70,000Our exciting and fast paced hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.Key ResponsibilitiesParticipates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategiesDevelops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goalsMonitors status regularly and adjusts strategies as appropriateManages the operation of the front office and related areasCreates the first impression by supervising the door, bell stand, parking, concierge and front office areasDevelops and implements processes and procedures for assigned departments which support achievement of service and financial goalsParticipates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriatePrepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotelAnalyzes business forecasts and maximizes productivity by adjusting schedules accordinglyEnsures front desk handles billing and cash in accordance with hotel's standardsPlans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departmentsEnsures front office is in compliance with all hotel policy and proceduresDevelops and implements strategies and practices which support employee engagementDevelops and recruits the human resources necessary to achieve hotel and Management Services' goalsDirects the development and implementation of strategies and practices which support employee engagement throughout the hotelOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work forceTakes active role in recruitment and selection of qualified candidatesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialDrives employee engagement through the creation and implementation of departmental action plans

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