About Us: Heart of the Berkshires Motel is a dynamic andcustomer-centric motel that is committed to breaking barriers andsetting new standards in the hospitality industry. We take pride inproviding exceptional service and memorable experiences for our guests.If you\'re passionate about hospitality, driven to exceed customersatisfaction, and eager to be part of a team dedicated to positivechange, we invite you to join us as our Front Desk Manager. JobSummary: As the Front Desk Manager, you will play a pivotal role inensuring an outstanding guest experience and in breaking barriers toexceed customer satisfaction. You will lead a team of front deskassociates, set high standards for service excellence, and continuouslyseek innovative ways to enhance our guests\' stay. KeyResponsibilities: - Guest Service: Provide exemplary guest serviceby setting a positive example and assisting guests with check-in,check-out, and any inquiries or concerns. - Team Leadership: Lead,mentor, and motivate the front desk team to ensure they deliverexceptional service and uphold our commitment to guest satisfaction. -Training and Development: Implement training programs and provideongoing coaching to improve team performance and efficiency. -Barrier-Breaking Innovation: Identify opportunities to innovate andimprove processes that enhance the guest experience. - ConflictResolution: Effectively handle guest complaints and resolve issuespromptly to ensure guest satisfaction. - Guest Feedback: Monitor guestfeedback and reviews to identify areas for improvement and implementnecessary changes. - Reservation Management: Oversee reservationsystems, room assignments, and inventory management to optimizeoccupancy rates. - Billing and Payments: Ensure accurate billing andpayment processes, including managing cash handling and transactions. -Safety and Security: Maintain a safe and secure environment for guestsand staff by implementing and enforcing safety protocols. -Collaboration: Work closely with other departments, includinghousekeeping and maintenance, to ensure seamless operations. - BudgetManagement: Assist in budget preparation and management, controllingcosts while maintaining service quality. Qualifications: - Provenexperience in front desk or hotel management, with a minimum of 2 yearsin a leadership role. - Exceptional customer service skills and apassion for exceeding guest satisfaction. - Strong leadership andteam-building abilities. - Excellent communication and problem-solvingskills. - Proficiency in hotel management software and reservationsystems. - Knowledge of safety and security protocols. - Flexibility towork shifts, weekends, and holidays as needed. Benefits: -Competitive salary and performance-based bonuses. - Opportunities forcareer growth within a rapidly expanding organization. - Employeediscounts and perks. - A supportive and collaborative team environment.At Heart of the Berkshires, we believe in the power of exceptionalservice and innovation to break barriers and exceed customersatisfaction. If you\'re a passionate leader who shares our vision, weencourage you to apply and be part of our journey to redefinehospitality standards.