Job OverviewThe position is set in a fast-paced, time-sensitive environment and requires good problem solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Manage a team to ensure the day to day responsibilities for deposit maintenance, deposit opening, exception processing is completed in an accurate and timely manner, in compliance with state and federal regulation and company policies and established Standard Operating Procedures (SOPs).
Principal AccountabilitiesThe Fraud Supervisor has developed a high level of competence or mastery in all tasks related to compliance, fraud processing, and bank operations. The Fraud Supervisor provides supervision, leadership, training and direction to direct reports and fellow team members.
Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications.Accountable for adherence to compliance standards including Bank Secrecy Act (BSA), quality of documentation, and timeliness of all back office processes that support the day-to-day processing of fraud and compliance-related matters. These items the oversight of ACH, check, and debit card dispute processing, account closures, Reg CC Holds, transaction review and risk mitigation.Actively protect confidentiality of customer and account information. Demonstrate Horizon Banks commitment to the communities we serve through involvement in local organizations and events.