West Creek 2 (12072), United States of America, Richmond, Virginia

　　Fraud Ops Sr. Associate- Business Cards and Payments

　　Commercial Card is an exciting, fast-growing business within the Commercial Bank poised to grow to multiples of its current size over the next few years. A Commercial Card is much more than the typical corporate card used for travel and expense - businesses use our product to pay suppliers using purchasing cards, virtual cards, and e-payables. The business agenda is focused on high growth and a market leading product. We continue to develop our operations and risk functions to scale and enable this growing business.

　　The Commercial Card Fraud function manages all aspects of fraud risk management across the end to end of the business. The Commercial Card Fraud Operations Associate will support Fraud & Dispute operations & investigations and is responsible for monitoring fraud signals within the portfolio and executing on predefined actions to minimize losses and protect the bank. This includes ensuring we have robust monitoring and controls in place to mitigate fraud risk, optimizing our processes and delivering critical business solutions through cross-functional collaboration. This individual will also serve as the POC for any client escalations.

　　We seek associates who are:

　　Passionate about Fraud prevention while also delivering a great client experience and complying with laws and regulationsForward leaning into technology, automation, and emerging financial productsFluid in adapting to and embracing change for themselves and with othersIntellectually curious, and open-mindedIntegrated thinkers and creative problem solversExceptional and confident communicators, negotiators, and influencersTenacious in pursuing and achieving their goals and objectives with growth mindsetMotivated to achieve results through teamwork and collaboration

　　General Responsibilities:

　　Client Communication-exhibit strong written and verbal communication skills when speaking with both internal and external customersData Tracking and Reporting-ability to maintain quality data across various systems and trackers; work to optimize reports; ability to identify and escalate fraud trends to managementCross-Functional Problem Solving-ability to collaborate with others to solve complex business problems; manage team escalations; be able to drive change through critical project work supporting key priorities across various Fraud investigative functionsCreate and Maintain Fraud policies-standards and/or procedures and deliver training where needed; bring awareness to management any constraints or concernsTeam support provide general training and mentorship to more junior level associates as neededDeliver sound results with a high degree of independence & ability to lead and drive results across the teamManage tasks & activities - exhibit strong organizational skills to manage task and activitiesFraud Process Management - provide support/guidance to immediate teamPeople Leadership preferred but not required. This role may have direct reports

　　Basic qualifications

　　High School Diploma or military experienceAt least 1 year of operations experienceAt least 1 year of banking experience

　　Preferred Qualifications:

　　Bachelor's DegreeAt least 2 year of experience in FraudAt least 2 year of Operations experienceAt least 1 year project management experienceAt least 3 years Banking experienceAt least 1 year of Risk Management experienceAt least 1 year of prior people leadership experience

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).