430904BR

　　Job Title:

　　Fraud Agent I (US)

　　Company Overview:

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

　　Auto req ID:

　　430904BR

　　Department Overview:

　　The Fraud Agent I provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

　　Country:

　　United States

　　Job Requirements:

　　High School diploma required; Undergraduate degree preferred

　　1+ years relevant experience

　　Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements

　　Skill in using computer applications including MS Office

　　Ability to communicate effectively in both oral and written form

　　Ability to work successfully as a member of a team and independently

　　Ability to pay high attention to details

　　Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

　　Ability to handle confidential information with discretion

　　Hours:

　　40

　　Job Details:

　　Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions

　　Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk

　　Gathers and analyzes data to identify and solve problems, escalates as appropriate

　　Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines

　　Generally interacts with internal customers/partners for functions performed and/or external customers

　　May provide process/policy guidance to others (e.g. within team, internal partners)

　　Focus of work spans from daily, weekly to monthly activities

　　Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments

　　Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported

　　#hybrid

　　Inclusiveness:

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

　　State:

　　New Jersey

　　City:

　　Mount Laurel

　　Work Location:

　　Mt Laurel - 6000 Atrium Way

　　Business Line:

　　TD Bank AMCB

　　Job Category - Primary:

　　Risk Management

　　Job Category(s):

　　Global Security & Investigations, Risk Management

　　State (Primary):

　　New Jersey

　　City (Primary):

　　Mount Laurel

　　Time Type:

　　Full Time

　　Employment Type:

　　Regular

　　Hours/Availability Detail:

　　Mon-Fri 730a-4p

　　Pay Range:

　　$22.00 - $32.50 hourly

　　Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.