Home
/
Comprehensive
/
Field Technical Service Specialist
Field Technical Service Specialist-April 2024
Mayfield Heights
Apr 26, 2025
About Field Technical Service Specialist

  JOB DESCRIPTIONWe are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.As Technical Service Specialist - you will provide office and field-based technical support for assigned product lines including, diagnostic assistance, technical training, customer operational training, key account support, escalation resolution and rollouts/market tests. This position will required mandatory participation in afterhours on call rotation.Reporting directly to the Assistant Manager Technical Service, this position will be tied to our Mayfield Heights, OH facility but may work remotely from the US.*Major Accountability* Answer technical assistance inquiries from service agents, sales, and customers.* Extensive domestic travel to support customer/product issues, field or market tests, and service agent training.* Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.* Identifies, develops, and formats literature and training curriculum content.Key Tasks And Responsibilities* Respond in a timely manner to technical assistance inquiries from service agents, sales, and customers.* Regional and International travel to: Support customer/product issues in the field. Provide technical assistance in the field. Support and execute Key Customer roll-out plans and/or market tests. Train and support service agents on current and new product/equipment. Passport required.* Work closely with Technical Service Representatives, Sales Departments, the Customer Service Manager to ensure prompt and efficient handling of escalated service and Key Customer issues.* Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.* Identify, monitor, and report major field quality/service issues, log data and report out to engineering, quality, and product management.* Identify, develop, and format literature and training curriculum content.* Mentors and coaches lower-level technical resources.Specialized Skills, Knowledge, And Abilities* Associate's degree; preferably in Engineering or related field; with a minimum of two years of technical service experience is required. Will consider a minimum of six years of experience servicing foodservice refrigeration equipment in lieu of education.* Prior experience working in Beverage, foodservice or HVAC/commercial refrigeration and electrical technical service.* Data analysis, time management, knowledge regarding commercial catering equipment and their use.* Proficiency in the use of electrical and gas pressure measuring equipment for diagnostics.* CFESA certification is preferred.* Ability to communicate with tact effectively - written and verbal.* Strong customer service and interpersonal skills.* Familiar and able to work with Microsoft Office programs: Word, Excel and Outlook.* Ability to travel domestically - up to 10% of the time.* Willing and able to work on-call (on a rotating basis) for calls after hours, as required.Our Benefits:We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:* Competitive wage* Healthcare (medical, dental, vision)* 401(k) savings plan* Wellness Program* SupplementApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ3MDY3LjEwNTA4QHdlbGJpbHRjb21wLmFwbGl0cmFrLmNvbQ

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Polysomnograph Technologist
Under the supervision of physicians the polysomnographic technologist is responsible for independent performance of patient care duties and providing customer service to clients of the sleep disorder
Plumbing Foreman
Description About Us: Founded in 1999, eTEC Mechanical is a full-service mechanical contractor providing engineering, installation and maintenance for HVAC, plumbing, piping and fire protection syste
Driver I
Job Description Position Summary: The Route Sales Driver is responsible for driving a company vehicle within an established route or territory and delivering goods and products to various customer lo
Account Executive Officer / Underwriter
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casu
Denials Management Specialist
Overview This is a great opportunity to join a cohesive, family-oriented team with part-time hours. Our clinic offers great work hours and flexibility! We understand you have personal responsibilitie
Lead Scientist Clinical Laboratory
JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'rehelpingchange how the world prevents, detects and guides treatment forcancer. We give patients and clinicians the clarity needed to mak
Data Center Design Engineer
Job Description The Oracle OCI team is looking for a Data Centre Design Engineer to join our team, someone who innovates & shares our passion for winning in the cloud marketplace. You will work c
Consulting Member of Technical Staff
Job Description Consulting Member of Technical Staff - Oracle Cloud Engineering Infrastructure Development The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and oper
Janitor
In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that’s just a Thursday night. This is the place to start the next phase of y
barista - Store# 17565, BEDFORD NH
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved