Req ID: 261051

　　NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

　　We are currently seeking a [[Field Tech Senior Representative]] to join our team in [[Belen]], [[Heredia]], [[Costa Rica]].

　　Position's General Duties and Tasks:

　　Works on assignments where independent judgment is required in resolving problems and making recommendations. Works on problems where facts may be incomplete or in a form not readily usable, where further investigation is necessary to define problems before proceeding. Determines research methods to escalate unknown issues, identifies appropriate source materials. Supports users remotely from several countries through the LATAM region. Diagnoses, troubleshoots and support level 2 problems encountered with user's computer hardware, software, and peripherals. Documents unknown issues and their associated solutions in knowledge base. Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.

　　Qualifications

　　Must have Skills:

　　Good organization and time management skills. Demonstrated ability to drive continuous improvement and solve problems in a team environment. Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines and work independently. 0-2 years of experience in end user technical support. Solid knowledge in MS Office applications (Excel, PowerPoint, Word). Proficient in Windows operating system environment. Good client service skills. Experience working with (Service Level Agreement) SLA. Experience working with ITSM tool.

　　Education Requirements

　　High School Diploma or equivalent. Intermediate English level.

　　About NTT DATA Services

　　NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

　　NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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