Req ID: 261151

　　NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

　　We are currently seeking a Field Tech/ Desktop Support Technician - San Angelo, TX to join our team in San Angelo, Texas (US-TX), United States (US).

　　This Field Tech/Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

　　This position will be a Client based position in San Angelo, TX. Only candidates local to San Angelo will be considered.

　　Role Responsibilities

　　Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals. Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. When required - provides onsite shadowing to Dell Program Field Service Team. Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Basic installation and maintenance of technical products. Follows predefined procedures and tasks in everyday activities. Work is regularly reviewed by a more senior level technical specialist. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system.

　　Basic Qualifications

　　2+ years desktop/technical support experience

　　Highly Preferred Skills:

　　Experience in servicing/deploying computer equipment Helpdesk experience preferred, alongside proven customer service background Basic networking administration skills; L1 or L2 is a plus. ServiceNow ticketing system, but open to any SCCM knowledge Individual will be knowledgeable of Windows operating system environment Able to comprehend and follow verbal and written technical instructions and scripts Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved Certification in various hardware platforms may optionally be required for servicing hardware issues Individual must have the ability to receive calls during the normal business day and after hours Physically be able to lift and move Enterprise and Client technology hardware in Client environment Excellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolution Excellent interpersonal skills and ability to work collaboratively in a team environment Ability to respond to night and weekend onsite work as requested, and work overtime as requested Ability to drive own car to other locations

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　　About NTT DATA Services

　　NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

　　NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] for assistance.

　　Nearest Major Market: San Angelo

　　Nearest Secondary Market: Abilene

　　Job Segment: Technical Support, User Experience, Consulting, Help Desk, Information Technology, Technology