Home
/
Customer Service
/
Field Service Engineer
Field Service Engineer-March 2024
Flexible / Remote
Mar 16, 2025
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
VIEW COMPANY PROFILE >>
About Field Service Engineer

  Job Description

  As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

  Location/Division Specific Information

  The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world. This position is remote and located in the Dallas or San Antonio, TX areas.

  How will you make an impact?

  IDD Field Service Engineers (FSEs) provide exceptional on-site service on highly complex and integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and superior customer service.

  What will you do?

  Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers. Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. Collaborate with internal partners to resolve customer issues and improve processes. Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators. Increase technical competency level servicing instruments by completing in-person or online training courses. Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines. May be required to perform other related duties as required and/or assigned.

  How will you get here?

  Education

  Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.

  Experience

  Experience in related life sciences, biomedical engineering and/or technical customer-facing roles. Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems. Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred. Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.

  Knowledge, Skills, Abilities

  Exercise judgment in setting work priorities and identifying next steps. Able to quickly adapt to change with positive and constructive feedback. Work in a fast-paced environment and operate remotely from the main office with minimum supervision. Must be able to stand, bend, and/or kneel for up to two hours at a time. Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet. Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure. Ability to obtain and possess a valid driver's license, with a clean Motor Vehicle report. Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel. Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date. Overtime and last-minute schedule changes may occur to ensure customer satisfaction. Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane. Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.

  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

  Apply today! http://jobs.thermofisher.com

  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  Accessibility/Disability Access

  Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

  This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Microsoft Dynamics 365 Customer Engagement, Manager
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics
Teller PT
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $15.60 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following bene
Senior Technical Support Engineer
#LI-FR2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Call Center Representative
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live
International Client Service Associate
Overview Do you want a career with a firm that's changing the industry? As an International Client Services Associate, you'll become part of our bustling International Private Client Group and focus
Service Administrator
Service Administrator Description We are looking for a talented Service Administrator to join our team specializing in Service for our Sales and Service department at our branch in Tampa, FL. In this
Customer Business Director
Date Posted: 2023-07-02 Country: Japan Location: JPN13111: RII Tokyo Japan, 1-11-44, Akasaka, Minato-ku M/S 12 Floor, Tokyo, 107-0052, Japan Position Role Type: Unspecified Customer Business Director
IT Client Service Owner
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be A
Customer Service Representative-Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be respo
Client Solutions Manager, Apps & Gaming (Türkiye)
The Client Solutions Manager for Meta's Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved