Home
/
Customer Service
/
Field Service Engineer
Field Service Engineer-March 2024
Hong Kong
Mar 16, 2025
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
VIEW COMPANY PROFILE >>
About Field Service Engineer

  Job Description

  When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

  Location/Division Specific Information

  Within our Laboratory Equipment Division, we are looking for an experienced and motivated Field Service Engineer for general laboratory equipment, monitoring system and sample preparation and analysis system, and if required extending to other product lines.

  Discover Impactful Work:

  In the position of Field Service Engineer, you will be responsible for delivering and build service excellence above our customer expectations.

  Job Duties:

  Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training and repairs.Responsible for providing services remote or at site within the agreed conditions; sets the right priorities.Service reporting, documentation and creation of procedure/protocols for internal and customer needs.Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectationsResponsible for optimisation and accuracy of the provided tools and consignment parts.Involve in continuous improvement through our Practical Process Improvement Business System

  Keys to Success:

  Education

  High Diploma or above in Engineering or other related discipline.

  Experience

  3 years or above relevant work experience.Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered

  Knowledge, Skills, Abilities

  Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.Ability to work effectively with customers and colleagues in difficult and stressful situationsGreat teammate with strong desire to success and result orientedGood verbal and written communications skills related to technical approaches, work performed, test results, and findings.Customer friendliness and professional attitudeHave strong electrical or mechanical background for troubleshooting/repair, and problem solving abilitiesPC literacy including MS Office and Outlook.

  Physical Requirements

  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

  Apply today! http://jobs.thermofisher.com

  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  Accessibility/Disability Access

  Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

  This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
IT Client Service Owner
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be A
Client Solutions Manager, Apps & Gaming (Türkiye)
The Client Solutions Manager for Meta's Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the
Microsoft Dynamics 365 Customer Engagement, Manager
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics
Service Administrator
Service Administrator Description We are looking for a talented Service Administrator to join our team specializing in Service for our Sales and Service department at our branch in Tampa, FL. In this
Customer Business Director
Date Posted: 2023-07-02 Country: Japan Location: JPN13111: RII Tokyo Japan, 1-11-44, Akasaka, Minato-ku M/S 12 Floor, Tokyo, 107-0052, Japan Position Role Type: Unspecified Customer Business Director
International Client Service Associate
Overview Do you want a career with a firm that's changing the industry? As an International Client Services Associate, you'll become part of our bustling International Private Client Group and focus
Call Center Representative
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live
Customer Service Representative-Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be respo
Teller PT
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $15.60 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following bene
Senior Technical Support Engineer
#LI-FR2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved