Position Summary

　　Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

　　Work you'll do

　　Review pertinent medical recordsAnalyze, review and process ESRs with a critical eye and high attention to detailsMaintain acceptable throughput and quality ratesPrepare and send clarification requestsApply feedback from the quality team to resolve case errors and mitigate future errorsActively participate in team meetings and apply feedback/process updatesDemonstrate adaptability and accept change in a positive and proactive mannerReadily assist other staff members where possibleCollaborating and receiving coaching from experienced Case Management Team members and assisting with training/mentoring/coaching other Case Management AnalystsFollow all mandated policies and procedures and the governing bodies regarding HIPAA and other security, privacy, and compliance trainingsReceive and make inbound/outbound callsCoordinate with claimants schedule required examinations and answer questions they may have about the process or the status of their caseCollaborate with examiners and clinic staff to coordinate availability and day-to-day scheduling activitiesIdentify issues and trends and escalate to team leads, develop recommendations for continuous improvement

　　The team

　　Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

　　The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

　　Qualifications

　　Associates degree required; Bachelor's degree preferred1 year healthcare or related medical experience with intermediate knowledge of medical terminologyA minimum of 1 year of prior experience performing work on a Veterans BenefitsAdministration Medical Disability Examinations programExceptional written and verbal communication skills, with a demonstrated focus on quality and attention to detailMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

　　Recruiting tips

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　　Benefits

　　At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

　　Our people and culture

　　Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

　　Our purpose

　　Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

　　Professional development

　　From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

　　As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

　　Requisition code: 168587