Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　The Executive Director, Client Reporting Product Development will lead and oversee the development of PBM client reporting tools and systems. This leader will focus on meeting critical PBM client needs for data and reporting, including: pharmacy spend insights, historical cost trends and drivers, forward-looking projections of pharmacy spend, financial guarantee performance, product performance, member experience, and regulatory compliance. This person will lead an organizational transformation of the PBM client reporting experience into a strategic capability that drives client decision making in optimizing pharmacy spend and strengthens customer relationships.

　　This position requires an agile leader, who can set direction and pivot between multiple high-profile initiatives. Also, strong collaboration skills are necessary, working cross-functionally with other internal and external teams including but not limited to Regulatory Affairs, Account Management, Sales Operations, IT, Data & Analytics, and clients. The ideal candidate will have strong independent leadership skills, strong financial acumen, a robust technical skillset, as well as analytical and communication skills. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.

　　You'll make an impact by:

　　• Shaping the strategy and direction of the Client Reporting Product, including a value-oriented product roadmap, alignment with business and technology stakeholders, and leading a team to continually evolve the product to meet changing customer and market needs

　　• Overseeing the development of one unified client reporting product that is highly automated and insights-oriented, with streamlined process to reduce administrative burden on the organization and its clients

　　• Building and delivering new reporting tools and features in a phased approach, with focus on minimum viable product (MVP) for key customer archetypes and eventual scale to end-state experience for entire customer base

　　• Ensuring an intuitive user experience in reporting tools for both internal and external customers.

　　• Aligning product development roadmap to priority user needs and PBM strategic goals

　　• Continuously identifying emerging customer needs and developing new features and automated reports in destination platforms

　　• Directing and monitoring reporting investment, ensuring optimal return on investment and accelerated client impact

　　• Partnering closely with data strategy teams to prioritize data enablement efforts that will unlock value from a client reporting perspective

　　• Partnering closely with reporting production teams to pursue process improvement, streamlining, and automation opportunities that improve organizational efficiency and deliver a better customer experience

　　• Partnering to ensure adequate documentation and training materials and programs are in place to promote appropriate use of tools both internally and externally

　　Required Qualifications

　　• Ability to work Hybrid Model (in office part-time during week) if reside near a HUB location.

　　• 15+ years of demonstrated increasing responsibility roles in corporate environments

　　• 10+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)

　　• 5+ years of leadership experience (direct report experience or equivalent experience without direct report)

　　• 5+ years of experience assessing and building a business case to identify areas of opportunities for the business

　　• 5+ years of experience with executing on strategic initiatives to drive improved operational performance

　　• Experience in Product Development

　　• Experience working with Agile product development teams

　　• Extensive experience translating customer needs into software product features, following the entire lifecycle from concept through delivery

　　• Experience in B2B SaaS product management

　　• Extensive experience in client/customer interaction

　　Preferred Qualifications

　　• Advanced Degree/MBA

　　• Experience with one or more leading BI platforms (e.g., MicroStrategy, Tableau)

　　• Familiarity with data processing technologies (e.g., relational databases, SQL, SAS, R)

　　• Experience working in blended operating model that combines a software product with a service component (e.g., sales enablement, customer service, technical account management)

　　• Experience/Knowledge of SAP/HANA

　　• Prior experience working with or for a Pharmacy Benefits Manager (PBM)

　　• Experience in highly regulated compliance environment

　　• Process Improvement training / certification (such as Lean Six Sigma)

　　Education

　　• Bachelor's degree required and/or an equivalent work experience

　　Pay Range

　　The typical pay range for this role is:

　　$131,500.00 - $297,250.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.